Amber Athey

• Spearheaded the seamless eligibility and provision of services across Human Services to include Long Term Care, Public Health Emergency/Medicaid, Adult Financial Redetermination, Colorado Works, and SNAP/food/cash programs to community while overseeing the remote teams of more than 100 technicians who maintained customer relations
• Increased customer base threefold and maintained full engagement among previous users by broadening eligibility criteria for RTD LiVE and Denver Property Tax Relief programs by amending City Council ordinances
• Under my direction, Division had successful implementation of evaluation standards and performance merit goals within 1st quarter of the year. Collaboration with a diverse focus group ensured all employees achieved their goals within the first month while having a clear understanding of what is expected, something never accomplished until I stepped in.
• Served as a key member of the Emergency Response Team, providing support to migrants arriving in Denver. Coordinated shelter operations as the Shelter Team Leader, overseeing Mass Care Department's needs and safety
• Streamlined on-boarding procedures by revamping Training and Recruitment processes, enabling the successful adoption of the Overfill team model. Demonstrated proactive management of savings derived from vacancies, while effectively addressing challenges associated with slippage and non-budgeted positions
• Developed and presented data driven materials for bi-monthly Executive Management Meetings, various Agency meetings, and Community forums reporting out Department performance

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• Directed program collections, incentive dollars, contracts, grants, and position allocation to realign Division for state/federal compliance.
• Successfully managed all aspects of staffing requirements including recruitment, selection, onboarding, training and disciplinary procedures.
• Addressed employee grievances and developed written responses; provided valuable insights for reprimand decisions.
• Oversaw FMLA/ADA requests and ensured completeness of paperwork, while providing education to staff on federal program mandates and distinctions from other types of leaves.

• Led all program development and implementation efforts, fostering positive parent engagement and promoting children's wellbeing through improved payment behaviors.
• Within its first year of operation, CSS Fatherhood team placed over 1000 referrals with a remarkable success rate of 96% in employment or training placement, resulting in collections amounting to $150,000.00 for families.
• Developed training programs and implemented effective measures for enhancing the skills of 130 team members in the Division while reducing inefficiencies
• Led teams in the coordination and management of State Grants/Projects from initial proposal to rollout support
• Established partnerships with Community Organizations via MOUs/Contracts to bridge programmatic gaps and meet client requirements, fostering self-reliance.

• Implemented Senate Bill 15-012 “Pass through Act” by fostering a collaborative partnership between Child Support Services and Colorado Works Programs, leading to reduced welfare cliff effect and improved financial security for families.
• Collaborated on policy consultations to suggest, create, and execute legislation and rule modifications spanning Volumes 3-7.
• Implemented effective communication strategies to disseminate important project information to the public, in addition to conducting extensive training for a team of 1200+ County Technicians on system modifications

• Operational duties included planning, coordinating, scheduling, and facilitating actions of 30+ clinical team members who supported physicians
• Improvements evident in medical team leading patient satisfaction and physician productivity goals after 3 month of my guidance
• Assigned to carry the management of 3 FQHC non-profit School Based Health Centers located in separate school districts and the Ronald McDonald Care Mobile unit
• Performed contract management of all vendors, subcontractors, and district staff involved with operations to sustain positive relationships