Amber Avis-Labus
Los Lunas,NM
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
10
10
years of professional experience
Work History
Professional Cleaner
Red Robins Cleaning Service
03.2022 - 12.2023
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Manager
Modern Medz Pharm Dispensary
01.2020 - 07.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Store Manager
Jersey Mikes
07.2018 - 09.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Manager
SUBWAY®Restaurants
03.2014 - 09.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree -
ATI Career Training Center - Albuquerque
Albuquerque, NMSkills
- Chemical Handling
- Teamwork and collaboration
- Carpet cleaning proficiency
- Customer service orientation
- Adaptability and flexibility
- Professional appearance
- Sanitization techniques
- Self-motivation and initiative
- Time management abilities
- Multitasking proficiency
- Strong work ethic
- Organizational skills
- Housekeeping
- Quality Assurance
Timeline
Professional Cleaner
Red Robins Cleaning Service
03.2022 - 12.2023
Manager
Modern Medz Pharm Dispensary
01.2020 - 07.2023
Assistant Store Manager
Jersey Mikes
07.2018 - 09.2019
Manager
SUBWAY®Restaurants
03.2014 - 09.2019
No Degree -
ATI Career Training Center - Albuquerque
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