Detail-oriented and results-driven professional with 6+ years of experience leading operational initiatives, managing cross-functional teams, and driving process improvements. Adept at navigating challenging situations with a calm, solutions-focused approach, fostering collaboration, and maintaining performance under pressure. Skilled in planning, scheduling, prioritizing competing deadlines, and aligning projects with business objectives. Proven ability to manage store-level projects—from seasonal rollouts to event setups—while achieving measurable results. Currently transitioning into project management to formalize and expand on hands-on leadership expertise.
Hi, I’m
Amber Ayala
Operations Lead
Old Bridge,NJ
Summary
Overview
10
years of professional experience
Work History
Sephora at Kohl's
Operation's Lead
05.2022 - Current
Job overview
- Direct and coordinate seasonal product rollouts, promotional campaigns, and floor set changes, resulting in increased seasonal sales and improved customer engagement.
- Manage high-volume event orders and merchandising projects under tight timelines, balancing competing priorities while maintaining quality and brand standards.
- Resolve challenging interpersonal dynamics by fostering collaboration, providing coaching, and de-escalating conflicts in a fast-paced environment.
- Analyze sales trends and client behavior to inform merchandising strategies, optimize product placement, and exceed KPI targets.
- Partner with cross-functional teams to execute merchandising plans that improved customer experience and supported business goals.
- Recognized for maintaining composure and delivering creative solutions under pressure, contributing to consistent operational success.
Balloon Arch & Event Setup – Self-Initiated Projects
Creative Projects / Freelance Work
06.2020 - Current
Job overview
- Design and execute custom balloon arches and event décor, overseeing every stage from client consultation to installation.
- Manage budgets, timelines, and procurement for multiple simultaneous projects, ensuring delivery on schedule and within scope.
- Create personalized Cricut designs for gifts and signage, aligning creative output with client expectations.
Kohl's
Omni-Channel & Customer Service/ Beauty Advisor
11.2016 - 05.2022
Job overview
- Supported seasonal floor moves, promotional rollouts, and in-store event setups by coordinating resources and aligning with leadership directives.
- Delivered personalized product recommendations while contributing to overall customer satisfaction scores.
- Streamlined checkout and fulfillment processes, resolving escalations quickly and effectively.
Leon Levin
Customer Service Representative
06.2015 - 08.2015
Job overview
- Assisted customers with phone sales and inquiries regarding women’s golf apparel.
- Processed orders and returns using A200 ERP software, ensuring timely resolutions.
Education
Berkeley College
Bachelor of Business Administration from Fashion Merchandising & Management
University Overview
Skills
Project & Retail Operations
Timeline
Operation's Lead
Sephora at Kohl's
05.2022 - Current
Creative Projects / Freelance Work
Balloon Arch & Event Setup – Self-Initiated Projects
06.2020 - Current
Omni-Channel & Customer Service/ Beauty Advisor
Kohl's
11.2016 - 05.2022
Customer Service Representative
Leon Levin
06.2015 - 08.2015
Berkeley College
Bachelor of Business Administration from Fashion Merchandising & Management
05/2020
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