Hi, I’m
Amber Aybar
Honolulu,United States
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
years of professional experience
Work History
Starbucks Coffee Company
Store Manager
07.2005 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Barnes & Noble Cafe
Barista
09.2002 - 07.2005
Job overview
- Performed open & closing tasks, prepared food items daily, prepared coffee & tea beverages, Built & maintained customer connections within store, helped manage inventory levels for cafe.
The Meeting Place on Market
Barista/Kitchen Manager
05.2003 - 01.2005
Job overview
- Performed open & closing tasks, helped coordinate in-store community events to drive business & build relationship with the community, coordinated all catering events for P&G and other small businesses, completed daily & weekly food orders, trained new employees, prepared all food items for daily menu.
Bath & Body Works
Cash Wrap Lead
10.2000 - 01.2005
Job overview
- Greeted Customers, performed inventory counts, managed cash, helped create specific store goals to drive average daily sales, sampled/demo'd new products to customers.
Java Hut Coffee Shop
Barista
05.2002 - 08.2002
Job overview
- Greeted & helped customers, performed open and closing tasks, created & prepared coffee & tea beverages, prepared food & catering orders daily.
Education
Olivet Nazarene University
Business Administration from small business management
05.2005
Elida High School
High School Diploma
05.2001
Skills
- Strong organizational, interpersonal and problem solving skills
- Entrepreneurial mentality with experience in a sales focused environment
- Strong leadership skills and the ability to coach and mentor team partners with professional maturity
- Outstanding communication skills
References
References available upon request
Timeline
Store Manager
Starbucks Coffee Company
07.2005 - Current
Barista/Kitchen Manager
The Meeting Place on Market
05.2003 - 01.2005
Barista
Barnes & Noble Cafe
09.2002 - 07.2005
Barista
Java Hut Coffee Shop
05.2002 - 08.2002
Cash Wrap Lead
Bath & Body Works
10.2000 - 01.2005
Olivet Nazarene University
Business Administration from small business management
Elida High School
High School Diploma