Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMBER BAEZ

Winter Park,USA

Summary

Client-focused Intake Specialist with a proven track record in client assessment, engagement, and operational efficiency. Known for compassionate communication, critical thinking, and the ability to foster positive experiences for diverse client populations. Excels in dynamic environments, and thrives in collaborative teams.

Overview

12
12
years of professional experience

Work History

Intake Specialist

Lawfty Law
08.2023 - Current
  • - Provide new clients with intake documentation and guide them through the onboarding process.
  • - Ensure timely and accurate data entry to initiate services and support case workflows.
  • - Follow up with clients to confirm receipt and completion of paperwork, boosting satisfaction and engagement.
  • - Use sound judgment and analytical thinking to recommend appropriate services for complex client needs.

Claims Adjuster

Law Office of Norman Ruben
07.2017 - 08.2021
  • - Handled client inquiries and transferred communication to relevant legal departments.
  • - Maintained data privacy through meticulous documentation and secure data handling.
  • - Provided personalized solutions, increasing client retention and satisfaction.
  • - Resolved disputes and managed sensitive cases, ensuring a positive brand reputation.

Retail Sales Consultant

AT&T Entertainment Group
11.2013 - 03.2016
  • - Delivered tailored product recommendations using consultative sales techniques.
  • - Resolved customer issues promptly to maintain brand loyalty and satisfaction.
  • - Managed cash and transactions in alignment with company security procedures.

Education

Associate Degree - Travel & Hospitality

Wood Tobé-Coburn School
New York, NY
06.2007

Skills

  • Client Intake & Assessment
  • Data Entry & Documentation
  • Compassionate Communication
  • Problem Solving & Critical Thinking
  • Relationship Building
  • Goal-Oriented & Results-Driven
  • Conflict Resolution
  • Remote Client Services

Languages

Spanish
Full Professional

Timeline

Intake Specialist

Lawfty Law
08.2023 - Current

Claims Adjuster

Law Office of Norman Ruben
07.2017 - 08.2021

Retail Sales Consultant

AT&T Entertainment Group
11.2013 - 03.2016

Associate Degree - Travel & Hospitality

Wood Tobé-Coburn School

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