Amber Bair
Davie,FL
Summary
Organized and dedicated Program Coordinator with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Overview
21
21
years of professional experience
Work History
Program Coordinator
Utah Department Of Public Safety
Salt Lake City, UT
02.2018 - 11.2021
- Received incoming phone calls and emails. Addressed questions and provided timely responses to inquiries.
- Gathered and organized required documentation and fees for program participation.
- Managed onboarding procedures for 9 vendors 75 branch locations and 135 technicians throughout the state of Utah for the Ignition Interlock Program.
- Conducted annal audits and inspections of branch locations to maintain quality of program.
- Followed new legislation to propose updated administrative rules pertaining to the program.
- Traveled out of state for trainings and seminars to learn best practices for the program.
- Worked remotely with little supervision in a fast paced environment.
Office Technician
Utah Department Of Public Safety
Salt Lake,Utah
04.2011 - 02.2018
- Performed general office duties, typing, proofreading, filing, sorting and handling incoming and outgoing mail in the DUI section for the Driver License Division.
- Prepared documents in Word, Excel and Google Drive.
- Handled incoming and outgoing correspondence, including faxes, phone and email.
- Built and maintained excellent relationships with attorneys and court clerks through timely response to inquire and going above and beyond to accommodate unusual requests.
- Prepared notice for administrative hearings and coordinated resources for use by all attendees.
- Resolved customer issues quickly and effectively to increase customer satisfaction.
- Ordered and distributed office supplies while adhering to fixed office budget.
Customer Service Specialist
Utah Department Of Public Safety
Salt Lake,Utah
08.2008 - 04.2011
- Directed calls to appropriate individuals and departments.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Responded resourcefully to customer requests and concerns.
- Processed debit and credit payments rapidly and accurately.
Examiner
Utah Department Of Public Safety
Salt Lake,Utah
08.2006 - 08.2008
- Preformed and graded written and driving examinations to obtain a valid driver license.
- Routinely collaborated with department managers to correct problems and improve services.
- Reviewed documentation for compliance with requirements and accuracy of information. Trained to recognize fraudulent documentation.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Performed general administrative duties, including copying, faxing and filing.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained high levels of confidentiality to maintain customer confidence and protect operations.
- Oversaw inventory and office supply purchases.
Customer Service Representative
Utah Department Of Motor Vehicles
Salt Lake,Utah
02.2001 - 08.2006
- Received and managed phone calls to answer clients' questions, solve problems, inform customers and direct calls to appropriate departments.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
1997
Skills
- Multi-line phone proficiency
- Works well under pressure
- Punctual
- Time management
- Program Requirements
- Program Improvements
- Vendor Selection
- Verbal and Written Communication
- Strong Organizational Skills
- Confidentiality and Data Protection
- Sensitive Material Handling
- Remote Conferencing
- Performance Tracking and Evaluations
- Documentation Proficiency
- Program Development and Management
Accomplishments
- Earned Driver Examiner Certification with AAMVA in 2006.
- Developed and implemented DUI Section Manual, which resulted in increased company efficiency and productivity.
- Earned “Customer Service Excellence Award” in 2010, 2016 and 2019.
- Received letter of recognition from Governor of Utah for assisting with contact tracing and monitoring due to COVID-19.
- Received 20 Years of Service certificate from the State Of Utah in 2021.
Additional Information
Helped plan and organize the 2017 Utah Department of Transportation Safety Fair with over 1000+ participants and 60+ vendors.
Timeline
Program Coordinator - Utah Department Of Public Safety
02.2018 - 11.2021
Office Technician - Utah Department Of Public Safety
04.2011 - 02.2018
Customer Service Specialist - Utah Department Of Public Safety
08.2008 - 04.2011
Examiner - Utah Department Of Public Safety
08.2006 - 08.2008
Customer Service Representative - Utah Department Of Motor Vehicles
02.2001 - 08.2006
Valley High School - High School Diploma,