AMBER BAKER
Katy
Summary
Motivated and dedicated professional with an excellent ability to analyze and solve problems. Highly skilled and well organized in providing superb customer service and sales. Possesses an active, energetic, and responsible personality. Demonstrates expert insight and proficiency in following policies and procedures. Skilled and collaborative team player with impeccable sales, communication, and personal mastery skills.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Alorica
06.2021 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
CALL CENTER REPRESENTATIVE
Energy Service Experts
10.2020 - 05.2021
- Resolve customer complaints via phone, email, and mail
- Utilize computer technology to handle high call volumes
- Work with team members to ensure proper customer service is being delivered
- Greet customers warmly and ascertain problem or reason for calling or emailing
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the correct methods/tools
OFFICE ADMINISTRATOR
Outback SteakHouse
02.2018 - 04.2020
- Coordinate activities throughout the restaurant to ensure efficiency and maintain compliance with company policy
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Support bookkeeping and budgeting procedures for the restaurant
- Create and update databases and records for financial information, personnel and other data
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
- Submit reports and prepare proposals and presentations as needed
LEASING AGENT
Timber Ridge Townhomes
05.2015 - 09.2017
- Meet potential renters and guide them on tours of available units
- Follow up on leads for potential renters
- Perform background checks, credit checks and other responsibilities to see if prospective renters are qualified
- Prepare leasing documents for potential renters using property standards and regulations
- Handle the collection of rent payments, security deposits and application fees
- Keep residents informed of any changes to rental agreements or upcoming property issues
- Build rapport with current tenants to give them personalized service
- Monitor and ensure maintenance of community facilities such as mailrooms, fitness centers and laundry rooms
ASSISTANT PROPERTY MANAGER
Jackson Square
06.2014 - 05.2015
- Oversee the timely and successful completion of maintenance requests
- Show properties to prospective tenants and answer relevant questions
- Build positive relationships with prospective and current tenants
- Prepare and execute detailed and legally compliant lease agreements
- Oversee financial procedures including: verifying renters' income, process monthly payments and execute default protocols
- Communicate courteously and proactively to learn and provide solutions to tenants' short term and long-term needs
- Create organizational systems to support accurate record keeping
Education
Business Administration -
Jackson State University
Jackson, MSSkills
- Microsoft Office Suite
- Deadline Oriented
- Customer Service
- Reports/Documentation
- Leadership
- Honesty and Integrity
- Positive Work Ethic
- Critical Thinker
- Flexible and Adaptable
- Creative Problem Solver
- Organizational Skills
- Accounts Payable
- Property Leasing
- Yardi
- Property Management
- Payroll
- Human Resources
Contact
Katy TX 77449
Education
Jackson, MS
Timeline
Call Center Representative
Alorica
06.2021 - 10.2024
CALL CENTER REPRESENTATIVE
Energy Service Experts
10.2020 - 05.2021
OFFICE ADMINISTRATOR
Outback SteakHouse
02.2018 - 04.2020
LEASING AGENT
Timber Ridge Townhomes
05.2015 - 09.2017
ASSISTANT PROPERTY MANAGER
Jackson Square
06.2014 - 05.2015
Business Administration -
Jackson State University