Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Activities
Timeline
Generic
Amber Baker

Amber Baker

Asheville,NC

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner

Self-employeed
04.2022 - Current
  • Managed day-to-day business operations.
  • Contributed to creative process through original ideas and inspiration.
  • Selected and purchased materials for projects.
  • Managed multiple selling platforms, updating inventory on a weekly basis.
  • Sourced inventory from thrift shops, laundered, photographed, organized inventory and managed shipment procedures.
  • Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators.

Front Desk Receptionist

Andrew Nehlig - Sauna House
09.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Managed and maintained the beverage program, keeping up with inventory needs, menu information, and staff training.
  • Lead role in the coffee program, opening and closing the beverage bar daily.

Manager

Jay Weatherly - High Five Coffee
03.2018 - 09.2021
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Increased sales significantly by upselling series passes, beverage, and food products to customers
  • Cultivated warm relationships with regular customers
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Promoted professional growth and facilitated talent development of each barista to drive performance excellence
  • Upholded and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Maintained positive customer relationships by responding quickly to customer service inquiries, answering questions regarding products
  • Maintained strong knowledge in handling of perishable products in dairy, coffee, tea, and produce departments

Sales Office Coordinator

The Preserve Communities
06.2016 - 10.2017
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed inventory control, cash control and store opening and closing procedures
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Maintained office organization and daily functions while managing vendor and property owner relations
  • Worked closely with the General Manager and sales team to effectively provide resolutions for property owners needs and concerns
  • Assisted in maximizing sales lead potential
  • Organized and executed special events with the sales team and Home Owners Association

Education

Certfication - Coffee, Barista

Counter Culture Coffee
Asheville, NC
01-2019

Certification - Herbalism

Blue Ridge School of Herbal Medicine
Asheville, NC
10-2016

High School Diploma -

Francis Howell North High School
Saint Charles, MO
04.2014

Skills

  • Inventory Management
  • Workflow Coordination
  • Multitasking and Prioritization
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Point of Sale Systems
  • Staff Training
  • Creative design
  • Supplier sourcing
  • Customer engagement
  • Attention to detail
  • Quality control

Certification

  • Certified Herbalist, Blue Ridge School of Herbal Medicine, 2016
  • Certified Barista, Counter Culture Coffee, 2019

Additional Information - Activities

  • Member of Drama Club
  • Participated in after school plays including on stage acting as well as behind the scenes manager of the tech crew which encompassed overseeing proper use of lighting and sound equipment in preparation for, and during, play production as well as choir performances.
  • Enrolled in and completed summer courses for the purpose of gaining extra credits, developing further knowledge of computer systems as well as enhancing physical mobility.
  • Graduated a semester early.

Timeline

Owner

Self-employeed
04.2022 - Current

Front Desk Receptionist

Andrew Nehlig - Sauna House
09.2021 - 04.2022

Manager

Jay Weatherly - High Five Coffee
03.2018 - 09.2021

Sales Office Coordinator

The Preserve Communities
06.2016 - 10.2017

High School Diploma -

Francis Howell North High School

Certfication - Coffee, Barista

Counter Culture Coffee

Certification - Herbalism

Blue Ridge School of Herbal Medicine

Similar Profiles

CREATE PROFILE
Amber Baker