Summary
Overview
Work History
Skills
Timeline
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Amber Bakken

Brooklyn Park,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Store Manager

Stone Mountain Pet Lodge
10.2017 - Current
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Doggy Daycare Manager

Stone Mountain Pet Lodge
Blaine, MN
04.2012 - 10.2017
  • Collaborated with staff to design engaging daily activities that fostered social, and emotional health of dogs in our care.
  • Developed comprehensive pet care plans, taking into account individual preferences and requirements of each animal.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in daycare's services.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
  • Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.

Human Resources Assistant

Caribou Coffee
Brooklyn Center , MN
05.2006 - 06.2011
  • Organized new employee orientation schedules for new hires.
  • Organized company-wide events for team building purposes, boosting overall morale among employees.
  • Answered and redirected incoming phone calls for office.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in an team environment.
  • Compiled employee records from individual departments to maintain central files.
  • Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.

Veterinary Technician

Blue Cross Animal Hospital
Minneapolis, MN
08.1999 - 01.2006
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership and coaching
  • Shift scheduling

Timeline

Store Manager

Stone Mountain Pet Lodge
10.2017 - Current

Doggy Daycare Manager

Stone Mountain Pet Lodge
04.2012 - 10.2017

Human Resources Assistant

Caribou Coffee
05.2006 - 06.2011

Veterinary Technician

Blue Cross Animal Hospital
08.1999 - 01.2006

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Amber Bakken