Amber Balbosa
Tallahassee,FL
Summary
Amber Balbosa is an orientated customer service specialist with 14 years experience. A reputation for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty. I have proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution. I am a committed team member who consistently achieves customer service goals and adds significant value to the company I work for.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank Of America
11.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Branch Supervisor
Florida State University Credit Union
07.2018 - 11.2021
- I am responsible for efficiently processing a variety of customer transactions while providing the highest level of service and identifying bank products and services that may be beneficial
- I educate members on online service offerings and mobile apps
- Helped account holder access technology to enhance banking convenience via e-alerts and multiple self service channels
- I have received awards for excellent drawer balancing record of zero shortages or overages throughout tenure
- Selected as lead teller to implement express line for single transactions during peak business periods.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
Selling Specialist
Dillards
01.2016 - 05.2018
- I deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- I work with customers to determine their needs and then recommend the right product to solve the customer's problem
- I also assist in ensuring that the product presentation area is clean and organized
- Develop and cultivate strong buying relationships with customers.
Assistant Store Manager
Payless Shoes
11.2014 - 08.2015
- Maintain and implement client focused culture, stimulate business and sales through maximizing skill set and talent of sales staff
- Lead by example and ensure each customer gets affirmative brand experience
- Lead and head operational standards and visual presentation by implementing visual and functional direction with proper planning and urgency
- Ensure entire presentation and merchandise display is impactful, focuses customer and maximizes revenues
- Ensure to comply with standards including cleanliness of floor sets, marketing, sales promotions and signage
- Develop relations with customers and community for long term growth in business
- Ensure conformance in store operations areas and management
- Support recruitment and development of top sales talent
- Help new sales recruit to occupy open Sales Associate vacancies
- Design and establish consistent methods to communicate effectively with Store Manager
- Stimulate sales and attain personal as well as store goals
- Perform as product expert to provide optimum customer service
- Represent Aerosoles' system enforcing positive work atmosphere full of enthusiasm and creativity
- Express pride in work and passion for business and its products
- Support associate training utilizing honest and frequent communication.
Customer Service Representative
Acceptance Insurance
03.2014 - 10.2014
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures; reporting needed changes
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
Cashier/ Guest Service Leader
Target Co
08.2004 - 06.2009
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures; reporting needed changes
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
Receptionist
Palm Beach School for Autism
01.2007 - 08.2007
- Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school
- Manages telephone message system (office hours, inclement weather and other recorded messages)
- Greets all incoming students, families and guests respectfully and professionally
- Assists in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying and faxing of sensitive information
- Understands, accepts, and abides by the School's philosophy and mission statement in all his/her school activities
- Develops a positive, welcoming and caring climate in the Front Office
- Consistently exhibits high standards of professional conduct
- Effectively perform all other duties as assigned by Principal
- Arrives punctually, be prepared for each school day, and maintains regular attendance
- Provides for children's personal needs such as attending to those who are sick or hurt; administering medications as prescribed by a physician in accordance with training and authorization
- Requires basic clerical skills and knowledge of office practices and procedures that involve the operation of standard office equipment such as personal computer, copier, fax, and associated equipment that can be learned on the job within several months
- Assists students and others with routine problems and will refer non-routine items to a supervisor
- Works with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team
- Able to sit or stand for extended periods of time
- Lifts supplies and materials weighing up to 25 pounds
- May be assigned to work in Guidance, Student Services, Curriculum, or the general office
- Types routine correspondence, memoranda, reports, records, bulletins, orders and other office documents from sources such as rough drafts, notes, and oral instructions
- Receives, counts, opens, unpacks, dates, stamps, records, sorts and distributes incoming mail, documents, books, materials and supplies following established procedures
- Sorts and stamps out-going correspondence, addresses envelopes and packages, and prepares printed matter and other material for mailing
- Receives and refers visitors, takes telephone calls and messages, and provides routine information upon request
- Enters information or data to personal computer or computer terminal following established procedures
- Able to read, comprehend and apply job-related written material and make decisions in accordance with applicable school system policies and procedures
- Able to perform basic arithmetical calculations (addition, subtraction, multiplication and division of whole numbers, fractions and decimals)
- Able to compute percentages
- Able to communicate effectively, orally and in writing
- Able to establish and maintain satisfactory working relationships with other employees, children, and the general public
- Able to write legibly
- Able to honor confidential information.
Mentor
Palm Beach School for Autism
01.2007 - 08.2007
- Coordinate social activity/team-building event for the program participants
- Communicated effectively and openly with youth without judgment
- Established a relationship based on shared responsibility and respect with youth
- Provided one on one counsel to address needs and concerns of persons with internal and external barriers to achieve success
- Provided services that included sensitivity to persons of different educational, economic, cultural or racial backgrounds
- Documented daily written reports of youth behavior modification outcomes.
Education
Bachelor's in Health Science -
Florida A&M University
Tallahassee, FL08.2015
Skills
- Team Orientation
- Customer Service
- Communication
- Professional Work Ethic
- Organizational Skills
- Leadership Skills
- Problem Solving
- Ability to Self-Manage and Self-Motivated
- Adaptability
- Machine Operation (Copier, Printer, Scanner, Fax, and Phone)
- Computer Programming (Microsoft Office, QuickBooks, Customer Care Systems and Lead Management Systems)
- Interpersonal Skills
- Pharmacy Technician
- Financial Services
- Money Handling
- Relationship building and management
- Customer Service-Oriented
Certification
Pharmacy Intern
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Relationship Banker
Bank Of America
11.2021 - Current
Branch Supervisor
Florida State University Credit Union
07.2018 - 11.2021
Selling Specialist
Dillards
01.2016 - 05.2018
Assistant Store Manager
Payless Shoes
11.2014 - 08.2015
Customer Service Representative
Acceptance Insurance
03.2014 - 10.2014
Receptionist
Palm Beach School for Autism
01.2007 - 08.2007
Mentor
Palm Beach School for Autism
01.2007 - 08.2007
Cashier/ Guest Service Leader
Target Co
08.2004 - 06.2009
Bachelor's in Health Science -
Florida A&M University