Amber Ball
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server
Bubbas 33
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Head Bartender
Laughing Crab
10.2022 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bar Manager/Bartender
Panorama Golf Club
03.2020 - 04.2021
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Certified Nursing Assistant
Meadowbrook Nursing Home
06.2017 - 08.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Salon Manager
Studio C Salon
02.2013 - 02.2014
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, helped managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Education
Certification in Computers, Components, Config..
Tyler Junior College
Tyler, TX08-2013
High School Diploma -
Whitehouse High School
Whitehouse, TX04-2012
Skills
- Strong work ethic
- Exceptional customer service
- Financial Transaction Processing
- Guest engagement
- Product memorization
- High-Volume Task Coordination
- Effective Team Collaboration
- Skilled in Suggestive Selling Techniques
- Time management
- Multitasking and organization
- Point of sale (POS) system operations
Timeline
Server
Bubbas 33
09.2023 - Current
Head Bartender
Laughing Crab
10.2022 - 05.2023
Bar Manager/Bartender
Panorama Golf Club
03.2020 - 04.2021
Certified Nursing Assistant
Meadowbrook Nursing Home
06.2017 - 08.2019
Salon Manager
Studio C Salon
02.2013 - 02.2014
Certification in Computers, Components, Config..
Tyler Junior College
High School Diploma -
Whitehouse High School
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