Amber Ballard

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Responsible for claim review and submission to Medicare, commercial and private insurance payers. Verifies accuracy and completeness of all required information prior to submission.
• Follows up with insurance companies on unpaid or rejected claims. Resolves issues and resubmits claims.
• Reads and interprets insurance explanation of benefits. Maintains specialized knowledge in insurance processes and guidelines, including authorizations and limitations.
• Investigates insurance claim denials, exceptions, or exclusions. Takes necessary action to resolve claim and payer issues in an effort to recover proper reimbursement.
• Provides customer service relating to all billing inquiries and complaints. Able to explain insurance processes, benefits, and exclusions. Follows HIPAA guidelines in handling customer information.
• Performs other billing duties as requested by the Billing Supervisor, Billing Manager, or Director of Billing.

• Scheduled, rescheduled and cancelled appointments for dental patients.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Sent dental claims

• Helped patients complete necessary medical forms and documentation.
• Scheduled, rescheduled and cancelled appointments for dental patients.
• Greeted visitors and patients to determine needs, check appointments and direct accordingly.

Called the IRS to check on client tax information. I created year to dates for taxes and check client paychecks. Made the top ten list in the NCS admin department.

• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
• Prepared patient X-rays and images for review by dentist.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, [Action] and [Action].
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
• Educated patients on postoperative care, including how to protect dental work and boost healing.

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Kept accounts in balance and ran daily reports to verify totals.
• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
• Schedule appointments in computer system and any meetings the dentist might need scheduled
• Cleaned up accounts receivable and helped increase production
• Files insurance claims, payments and appeals if needed
• Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.

• Educated customers on promotions to enhance sales.
• Drove team revenue totals by bringing in over $60,000-100,000 a month
• Assisted customers by answering questions and fulfilling requests.
• Helped guide 4,000 women to run their own business

• Assisted dentist in management of medical or dental emergencies
• Prepared and took digital xrays
• Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, oral surgery and root canals
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
• Designed, Milled and stained Cerec crowns
• Made splints, bleach trays, and retainers
• Scheduled hygiene appointments on down time if needed

• Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, oral surgery and root canals
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
• Prepared patient X-rays and images for review by dentist
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Designed, milled, and stained Cerec crowns

• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Educated patients by giving oral hygiene, plaque control and postoperative instructions.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.

• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.