Amber Barba

Work History

Jack in the Box

03.2019 - 02.2020

Resolved problems with orders quickly and offered refund or replacement.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Balanced cash drawer at beginning and close of shift.
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Demonstrated excellent customer service skills to increase customer satisfaction.
Upsold additional products and services to customers to boost sales.
Maintained clean, tidy and orderly work station to uphold company standards.
Followed food safety and sanitation guidelines at all times.
Cross-trained in other areas of restaurant to provide additional support during busy periods.

Burlington

05.2020 - 11.2021

Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Managed returns, exchanges and refunds in accordance with store policy.

Golden Ox

04.2022 - 11.2023

Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front and kitchen.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Addressed customer needs and made product recommendations to increase sales.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.