Amber Barber
Prattville,AL
Summary
Well-qualified Remote Property Manager/Real Estate Agent with proven success in improving operations and solving problems in an independent and virtual setting. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Excellent written and verbal communication skills, time management, organization and virtual collaboration.
Overview
12
12
years of professional experience
Work History
Real Estate Agent/Property Manager
Cardinal Realty Group, LLC
04.2015 - Current
- Handles tenant complaints promptly and appropriately, calling in repairmen, and other support services as remote property manager.
- Monitors tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completes final move-out walk-throughs with tenants to identify required repairs.
- Maintains operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Follows up on delinquent tenants and coordinated collection procedures.
- Monitors progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintains original leases and renewal documents in digital and hardcopy format for property management office.
- Develops and implements marketing strategies to increase occupancy rates.
- Introduces prospective tenants to types of units available and performed tours of premises.
- Coordinates with legal counsel to resolve tenant disputes.
- Maintains sufficient number of units market-ready for lease.
- Administers operations to handle needs of more than 200 tenants across more than 200 property units.
- Communicates effectively with owners, residents, and on-site associates.
- Conducts regular inspections of both interior and exterior of properties for damage.
- Generates leads for sales and rental properties.
Customer Service Representative
Hancock Whitney Bank
01.2012 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 100 customers per day
- Answere constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Skills
- Social Media Engagement
- Virtual Coordination
- Real Estate Sales
- Rental Pricing Strategies
- Exceptional Oral and Written Communication Skills
- Construction Project Oversight
- Tenant and Owner Liaising
- Tenant and Eviction Laws
- Bid Proposals
- Collect Payments
- Property Management Software Understanding
- Rent Pricing Optimization
Timeline
Real Estate Agent/Property Manager
Cardinal Realty Group, LLC
04.2015 - Current
Customer Service Representative
Hancock Whitney Bank
01.2012 - 04.2015
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