Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Amber Barber

Marquand,Missouri
Amber Barber

Summary

Accomplished Pharmacy Technician at Medicate Pharmacy with proven problem-solving skills and exceptional customer service. Enhanced patient satisfaction by 20% through effective communication and relationship building. Adept at managing account transfers and retention services, demonstrating strong attention to detail and adaptability in fast-paced environments.

Overview

17
years of professional experience

Work History

Medicate Pharmacy

Pharmacy Technician
02.2009 - 01.2014

Job overview

Managed account transfers and retention services.

CSLCC

Call Agent
07.2025 - Current

Job overview

Managed account transfers and retention services.

ClaRu DeVille Nursing Center

Nursing Assistant
07.2021 - 02.2022

Job overview

  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Maintained accurate patient records, enhancing communication among healthcare teams.
  • Supported nurses in administering medications and treatments as directed.

Ozark Nursing Home

Nursing Assistant
01.2019 - 02.2020

Job overview

  • Collaborated with interdisciplinary team to create personalized care plans for residents.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

McDonald's

Cashier
02.2017 - 01.2019

Job overview

  • Processed customer transactions efficiently, ensuring accurate cash handling and change delivery.
  • Maintained cleanliness and organization of work area, adhering to safety and hygiene standards.
  • Assisted customers with menu selections, providing recommendations to enhance dining experience.
  • Collaborated with team members to achieve fast service during peak hours, enhancing customer satisfaction.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
  • Trained new staff on cash register operations and customer service protocols, promoting team productivity.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Hardee's

Cashier
02.2015 - 01.2016

Job overview

  • Implemented process improvements that reduced wait times, contributing to overall operational efficiency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Fredericktown R1
Fredericktown, MO

High School Diploma

University Overview

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Resolving issues
  • Gathering information
  • Data gathering
  • Goal oriented
  • Interpersonal skills
  • Quality control
  • Quality assurance
  • Customer service
  • Client service
  • Clear communication
  • Front desk operations
  • Call management
  • Telephone reception
  • Front desk management
  • Greeting customers
  • Professional communication
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Customer follow-up
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Scheduling appointments
  • Team building
  • Task prioritization
  • Self motivation
  • Billing and invoicing
  • Technical troubleshooting
  • Analytical thinking
  • Conflict resolution
  • Computer literacy
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Record keeping
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Call monitoring
  • Office equipment operation
  • Telephone etiquette
  • Emergency response
  • Problem-solving aptitude
  • Order processing
  • Stress management
  • Call routing
  • Calendar management
  • Information processing
  • Call forwarding
  • Analytical skills
  • Call screening
  • Information recording
  • Message taking
  • Telemarketing
  • Message documentation
  • Assist callers
  • Company directory
  • Bilingual communication
  • Relay messages
  • Call logging
  • Customer inquiry response
  • Directory assistance

Additional Information

Additional Information

I very loyal and fast learner I am very reliable I work well others. Very enthusiastic to get a goal finished I was raised around tools and cars most of my life.

Timeline

Call Agent
CSLCC
07.2025 - Current
Nursing Assistant
ClaRu DeVille Nursing Center
07.2021 - 02.2022
Nursing Assistant
Ozark Nursing Home
01.2019 - 02.2020
Cashier
McDonald's
02.2017 - 01.2019
Cashier
Hardee's
02.2015 - 01.2016
Pharmacy Technician
Medicate Pharmacy
02.2009 - 01.2014
Fredericktown R1
High School Diploma