Amber Barbieri
Southbury,CT
Summary
Upbeat, motivated, seasoned leader with a proven track record at Lucas Local, adept in inventory management and mixology expertise. Excelled in building customer relationships and mentoring staff, boosting repeat business through exceptional service. Demonstrated liquor law compliance and safety awareness, ensuring a welcoming and secure environment for patrons. Crafted weekly cocktail specials along with seasonal cocktail menus.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Lucas Local
02.2023 - 05.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Followed strict recipes and drink measurements to minimize product used.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Lucas Local
03.2022 - 05.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
Shoreline Diner
06.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Lead Server
Georgies Diner
09.2017 - 03.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
Certification - Aesthetics
Institute of Aesthetics And Arts
Southbury, CT09.2022
High School Diploma -
Stone Academy - Hamden
West Haven, CT06.2015
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Inventory Control
- Safety awareness
- Mixology expertise
- Wine and liquor knowledge
- Menu development
- Money Handling
- Reliable and Responsible
- Recipes and menu planning
- Menu Pricing and Writing
- Safe Food Handling
- Liquor Law Compliance
Certification
- TIPS Certified
- ServeSafe Certified
Timeline
Bar Manager
Lucas Local
02.2023 - 05.2024
Bartender
Lucas Local
03.2022 - 05.2024
Server
Shoreline Diner
06.2020 - 03.2022
Lead Server
Georgies Diner
09.2017 - 03.2022
Certification - Aesthetics
Institute of Aesthetics And Arts
High School Diploma -
Stone Academy - Hamden