Amber Barkley
Henderson,NV
Summary
Caring Manager & Team Leader with 20+ years of experience in operations management, staff training and development. Looking to translate my skills and knowledge from the office to the classroom. Passionate about motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Seeking to help students develop strong literacy, numeracy, social and learning skills in a welcome and safe environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Recruiter
Sun City Garage Doors
05.2023 - Current
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with hiring managers to understand job requirements and expectations.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Handled administrative responsibilities such as payroll processing accurately and efficiently.
- Efficiently processed payroll information for builder team members to ensure accurate compensation.
- Enhanced employee satisfaction by implementing new onboarding processes and orientation programs.
Lead Bartender
Stickmen Brewing Co.
07.2022 - 03.2023
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Displayed and retained extensive knowledge of all styles of beer and related drinks.
Taproom Manager
Bad Beat Brewing
07.2015 - 07.2021
- Supervised and worked front of the house providing quality service and establishing a friendly neighborhood atmosphere.
- Directed and supervised employees. Maintained staff knowledge of current beers on tap, promotions, events and activities.
- Hired, trained and evaluated personnel. Maintained up to date training program.
- Kept accounting records of purchases, sales, and requisitions.
- Monitored sales, social media and review activity to ensure that customers received excellent service and quality as well as resolved any customer complaints.
- Performed opening and closing duties including counting, securing cash and tipping out employees.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Assisted in designing unique merchandise, placing orders and creating displays.
- Provided knowledge and recommendations related to our in-house beers.
- Kept inventory stocked and order as needed.
Lead Host & Trainer
Margaritaville
03.2005 - 03.2016
- Operated and trained staff on Pro-Host computer programs.
- Welcomed and assisted guests in enjoying their Margaritaville experience.
- Trained new hosts on customer service practices and restaurant policies to maintain high standards of service.
- Answered telephone calls and took reservations for priority guests.
- Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers concerns are addressed.
- Delegated daily tasks among co-workers.
Education
Associate of Science - Business Management
College of Southern Nevada
Las Vegas, NV12.2007
Skills
- Business Management & Development
- Teaching & Training
- Scheduling & Coordinating
- Team-Building
- Coaching & Mentoring
- New Hire Onboarding
- Performance Management
- Dependable & Responsible
- Outstanding Customer Service
Certification
- CPR/AED/First Aid Certified
Timeline
Recruiter
Sun City Garage Doors
05.2023 - Current
Lead Bartender
Stickmen Brewing Co.
07.2022 - 03.2023
Taproom Manager
Bad Beat Brewing
07.2015 - 07.2021
Lead Host & Trainer
Margaritaville
03.2005 - 03.2016
Associate of Science - Business Management
College of Southern Nevada
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