Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable and dedicated when working alone or as part of a team.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Clerk
Gemini Legal
Rocklin, CA
07.2022 - 02.2024
Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Maintained accurate records of accounts receivable and payable transactions.
Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
Provided support on audits of accounts receivable by gathering requested information from internal systems.
Investigated any discrepancies between invoices and purchase orders prior to processing payments.
Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Order Entry Specialist
Gemini Legal
Rocklin, CA
05.2021 - 07.2022
Investigated any issues that arose during the order entry process in a timely manner.
Facilitated communication between employers, employees, insurance companies and case managers regarding workers compensation claims.
Performed data entry tasks to update and maintain accurate workers' compensation records.
Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
Reviewed workers' compensation claims documents for accuracy prior to submission.`
Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
Maintained accurate records of all workers' compensation claims for future reference.
Administrative Assistant
Church's Christ Of The Valley
San Dimas, CA
01.2017 - 04.2020
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Updated contact lists regularly when changes occur in employee status or contact information.
Managed office supplies inventory and placed orders when necessary.
Answered questions from customers regarding products and services offered by the company.
Scheduled appointments between clients and customers and internal staff members.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.