Amber Barrett
Lockport,NY
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
In Home Health Care Aide
Independent Living Of Western New York
03.2020 - 11.2022
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Shopper and Delivery Driver
Instacart Shopper
01.2020 - 01.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Selected best-quality perishable items such as meat and produce.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Lead CSR, Cashier
Speedway Gas Station
07.2019 - 01.2020
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Food Delivery Driver
DoorDash
12.2018 - 07.2019
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Lead Key Cashier
Dollar General Store
02.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Lockport High School
Lockport, NY06.2007
Skills
- Care Plan Management
- Care Plan Assessment
- Medication Administration
- Progress Documentation
collections
Reached out to Customers owing past due bills needing assistance in setting up payment plans to help keep good standing records on their credit reports.
Timeline
In Home Health Care Aide
Independent Living Of Western New York
03.2020 - 11.2022
Shopper and Delivery Driver
Instacart Shopper
01.2020 - 01.2021
Lead CSR, Cashier
Speedway Gas Station
07.2019 - 01.2020
Food Delivery Driver
DoorDash
12.2018 - 07.2019
Lead Key Cashier
Dollar General Store
02.2018 - 12.2018
High School Diploma -
Lockport High School
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