AMBER BARTSOFF
Surgical Coordinator
Swartz Creek,MI
Summary
Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up Cataract, Glaucoma as well as minor Oculoplastic procedures. Effective at setting up as many as 1/3 of 150 weekly procedures for 6 surgeons in a busy Opthalmology practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Reliable employee with over 18 years in medical industries. Well-organized and detail-oriented team player with problem-solving skills, relationship-building and communication skills. Diligent. Committed to working closely with patients, families and other professionals for well-rounded medical care. Professional demeanor. Having humility and compassion. Have no problem asking for help when needed. Finding joy in learning new things and helping others to do the same.
Overview
25
25
years of professional experience
Work History
Surgical Coordinator
Micigan Eye Institute
Flint, MI.
03.2010 - Current
- Expertly manage planning, scheduling and coordination of outpatient procedures.
- Educate patients about surgeries and provide treatment plan documentation.
- Cataract, Glaucoma and minor Oculoplastic surgeries.
- My current position, for 10 years, consists of scheduling and coordinating surgical procedures with patients and local Ambulatory Surgical Centers and hospitals.
- Follow strict schedules during surgeries.
- Collaborate with other medical professionals to check patient wishes and care.
- Gather medical history and addressed patient questions and concerns regarding health and treatment.
- Educate patients on recovery methods and times.
- Determining which procedure code(s) to use for glaucoma procedures being ordered, verifying medical insurance, and requesting prior authorizations when needed.
- Providing orders for materials/pharmaceuticals needed in O.R.. E-scribing medication needed for patient use after surgery, verifying surgeons calculations for (IOL) intraocular lenses needed prior to cataract surgery, obtaining payment information, posting payments for elective procedures.
- Prior to working in surgery department, worked at front desk.
- Welcoming patients to our office for their appointment.
- Verifying Identification.
- Check in and Check out.
- Collected copays, deductibles and any outstanding balances.
- Balancing $100 cash drawer without any mistakes.
- Applied newly learned skills to daily tasks right away, improving personal speed, efficiency and productivity.
Utilization Care Coordinator
CareCentrix
Tampa, FL.
07.2009 - 11.2009
- Checking/verifying insurance eligibility, benefits and need for prior authorizations for 40 plus patients per day according to Utilization Management guidelines provided by URAC.
- Assisted in managing and providing home health care services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Demonstrated respect, friendliness and willingness to help out wherever needed.
Preregistration/ Clerical Staff Manager
Regional Medical Imaging
Flint, MI
2000 - 01.2009
- Played key role in following corporate changes: development of preregistration department, development of centralized scheduling department, dress code changes as well as designing signage for new MRI building, etc.
- Lead 3-5 employees to develop and implement preregistration department.
- Provided service allowing patients to begin to have their insurance verified for eligibility, benefits including deductible and co-pay information.
- Obtaining insurance authorizations prior to patient arrival.
- Boosted production to having patients preregistered one week ahead of scheduled production rate.
- Responsible for 30 employees.
- Creating, updating and adjusting employee schedules to cover vacations as well as call ins.
- 1 of 10 employees sent for week of training, on AMICAS system software, in Daytona Beach, FL in October 2005, in order to train existing employees upon returning.
- Coordinated and provided training for new employees.
- Coordinated and lead monthly clerical meetings.
- Participated in new hire process by placing ads and conducting interviews.
- Coordinated and conducted annual reviews.
- Developed employee of month incentive program.
- Attended monthly executive management meetings.
- Stood in as phone administrator, when needed.
- Performed multiple billing procedures.
- Member of corporate Christmas committee for several years.
- Represented RMI at various public events including: Flint Women's Expo (3yrs), American Cancer Society- Relay for Life in Flushing (4yrs) As Co-chairman for (2yrs), Making Strides Against Breast cancer walk (1yr) and MDA lock up (1yr).
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Matched clerical/preregistration needs with talented candidates ideal for shot-term and long-term positions.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
- Coached and mentored team members in company policies and successful patient relation strategies.
- Created business culture focused on developing and retaining high-quality employees.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Provided staff with support and training to achieve top client satisfaction.
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Directed Clerical team with more than thirty employees, expertly handling administrative and operational duties to consistently meet performance targets.
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated monthly meetings to communicate team performance goals and results.
Front Desk Receptionist
Regional Medical Imaging
Flint, MI
1997 - 2000
- Greeted 30+ patients at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process appointments, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Coordinated pick-up of express lab services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated pick-up and delivery of express mail services.
- Worked all 5 locations including Flint, Fenton, Grand Blanc, Davison and Villa LInde. Spent multiple years in Grand Blanc, Fenton and Villa LInde offices.
Radiologic Film Processor/Medical Records
Regional Medical Imaging
Grand Blanc, MI
1996 - 1997
- Assisted Radiology Technicians by processing X-ray films during time sensitive procedures (i.e. Barium enema, Upper GI, Intravenous Pyelogram, .etc.)
- Pulled 15 to 30 patient's charts for next days schedule as well as walk in patients .
- Filed patient's charts along with other medical records in alphabetic order.
- Requested medical records/X-rays from other radiology offices for comparison to procedure being performed at our office.
- Prepared patient's requests for picking up medical records/X-rays.
- Completed outside physician's faxed/phoned requests for patients medical records/X-ray pick up.
Education
No Degree - Master Aesthetician/Esthetics
Charles Stewart Mott Community College
Flint, MINo Degree - Accounting And Computer Information Systems
Baker College
Flint, MISkills
- Experience with: Excel, Word, Publisher, Outlook, Zoom, Microsoft Teams, IMW medical software, Management plus, SRS, All Scripts, Next tech, Veracity and ADP
- Experience with most medical insurances
- Experience with: American Imaging Management, E referral for Blue Care Network, Navinet, Web Denis and Clariti
- Patient Diagnosis
- Strong Clinical Judgement
- Patient Care Optimization
- Compassionate Care
- Medical Staff Management
- Patient Privacy
- Patient Information
- Data Entry Skills
- HIPAA Guidelines
- Payment Processing
- Financial Documentation
Websites
Timeline
Surgical Coordinator
Micigan Eye Institute
03.2010 - Current
Utilization Care Coordinator
CareCentrix
07.2009 - 11.2009
Preregistration/ Clerical Staff Manager
Regional Medical Imaging
2000 - 01.2009
Front Desk Receptionist
Regional Medical Imaging
1997 - 2000
Radiologic Film Processor/Medical Records
Regional Medical Imaging
1996 - 1997
No Degree - Master Aesthetician/Esthetics
Charles Stewart Mott Community College
No Degree - Accounting And Computer Information Systems
Baker College