Summary
Overview
Work History
Education
Skills
Autism Advocate
Work Availability
Quote
Timeline
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Amber Battles

Timpson,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Highly skilled and enthusiastic professional with more than15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

26
26
years of professional experience

Work History

Substitute Teacher

Garrison ISD
08.2018 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Oversaw more than 50 students daily.

Online Grocery Associate

Walmart
08.2022 - 06.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Practice Manager/Administrative Assistant

Medical Field
05.1997 - 12.2013
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed close working relationships with front office and back office staff.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Consulted with healthcare professionals on business decisions.
  • Oversaw accounting, budgeting, and financial reporting.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Supervised team of 25 office personnel.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency

Billing Specialist/Coding Specialist/Collections Specialist

Medical Field
05.1997 - 12.2013
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Processed and verified invoices to secure accuracy of billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Audited and corrected billing and posting documents for accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues

Education

Bachelor of Arts - Music Business

Full Sail University
Winter Park, FL
10.2023

High School Diploma -

Port Neches-Groves High School
Port Neches, TX
05.1997

Skills

  • Strategic Planning
  • Overseeing Logistics
  • Compliance Advisory
  • Human Resource Management
  • Customer and Client Relations
  • Business Administration
  • Calendar Management
  • Accounts Payable and Accounts Receivable
  • Error Reporting
  • Business Development Understanding
  • Administrative and Office Support
  • Managing Operations and Efficiency
  • Practice Management
  • Customer Satisfaction
  • Marketing
  • Bookkeeping
  • Payroll Administration
  • Managing Practice Operations
  • Managing Files and Records
  • Project Planning
  • Schedule Management
  • Employee Timesheet Processing
  • Statistical Data Gathering
  • Cash Deposit Preparation
  • Workflow Planning
  • Data Collection
  • Customer Relations
  • Data Management
  • Staff Motivation
  • Staff Management
  • Self Starter
  • Training and Development
  • Time Management
  • Administrative Support
  • Microsoft Office
  • Accounting Support
  • Contract Agreement Preparation
  • Records Management

Autism Advocate

I am an active Autism Advocate in the state of Texas and have been for 16 years! I have a son who is Autistic and has inspired me in so many ways , so I use my knowledge and experiences to help other families.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Online Grocery Associate

Walmart
08.2022 - 06.2023

Substitute Teacher

Garrison ISD
08.2018 - Current

Practice Manager/Administrative Assistant

Medical Field
05.1997 - 12.2013

Billing Specialist/Coding Specialist/Collections Specialist

Medical Field
05.1997 - 12.2013

Bachelor of Arts - Music Business

Full Sail University

High School Diploma -

Port Neches-Groves High School
Amber Battles