Amber Bauer
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CSR/Lead Teller
Peoples Bank
12.2021 - Current
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with setting up or closing accounts.
- Monitored accuracy of customer information in system.
Receptionist
Carroll Small Animal Clinic
05.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Certified Medication Aide
The Gardens Assisted Living
01.2021 - 05.2021
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Administered medications to patients and remained vigilant for negative side effects.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Interacted kindly with patients and families and displayed positive and outgoing attitude.
Waitress Supervisor
Fireside Restaurant & Lounge
09.2005 - 02.2020
- Upheld high standards of professionalism when dealing with customer issues.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Hardees Restaurant
03.2004 - 03.2006
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Humboldt High School
Humboldt, IA05.2009
Skills
- Product Knowledge
- Complaint Resolution
- Customer Service
- Data Entry
Certification
Notary Public
Greene Leadership 2023
Timeline
CSR/Lead Teller
Peoples Bank
12.2021 - Current
Receptionist
Carroll Small Animal Clinic
05.2021 - 12.2021
Certified Medication Aide
The Gardens Assisted Living
01.2021 - 05.2021
Waitress Supervisor
Fireside Restaurant & Lounge
09.2005 - 02.2020
Cashier
Hardees Restaurant
03.2004 - 03.2006
High School Diploma -
Humboldt High School