EPIC S
Amber Bealey White
Los Angeles,CA
Summary
A hard-working college student (Bachelor of Science in Biology) currently attending California State University Dominguez Hills, as well as a knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by specializing in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Maintaining an exceptional academic career, while also accruing nearly 10 years of work experience learning valuable professional skills such as customer needs assessment, conflict resolution, and order processing. Whether working on academic, extracurricular, or professional projects, proven critical thinking, leadership and teamwork skills have been applied, in hopes to leverage into a Customer Service Specialist role at a customer orientated company.
Overview
10
10
years of professional experience
Work History
Patient Service Representative II
Cedar Sinai Medical Center
2023.11 - Current
- Greeted and guided patients upon arrival
- Ensured seamless communication with patients by promptly attending to their questions
- Efficiently facilitated completion of patient documentation for streamlined operations
- Successfully managed and addressed patient concerns and suggestions.
- Ensured accurate documentation of patient information and insurance coverage.
- Facilitated processing of referrals for specialist care based on requests from physicians or patients.
- Skilled in managing diverse types of communication including written, verbal and electronic formats.
- Efficiently managed patient schedules to minimize wait times and maximize appointment availability.
- Implemented efficient procedures to streamline daily operations of clinic, office, and facility.
- Streamlined payment and copayment collection procedures leading to increased efficiency
- Ensured accurate documentation of patient information through maintaining charts and EHRs
Medical Receptionist/Senior Call Center Representative
Youthfill MD Medical Spa
2021.03 - 2023.12
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Return Agent
Enterprise Rent-A-Car
2022.01 - 2023.11
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Oversaw maintenance, appearance and performance of company vehicles.
- Updated and maintained rental agreement files and documents.
- Resolved customer complaints and fostered customer retention and loyalty.
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
Barista
Starbucks
2020.10 - 2022.01
- Take orders and make coffee, tea, and other drinks to customer specifications
- Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift
- Maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day
- Make quality beverages, both hot and cold drinks and prepare food orders.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Tutor
Smith Family
2020.04 - 2021.11
- Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
- Administer, proctor, or score academic or diagnostic assessments
- Assess students' progress throughout tutoring sessions
- Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
- Develop teaching or training materials, such as handouts, study materials, or quizzes
- Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals.
Cashier
Home Depot
2019.05 - 2020.07
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trashcans
- Stock shelves, and mark prices on shelves and items.
Store Associate
In-N-Out Burger
2016.09 - 2019.06
- Provided every customer with professional and polite support for sales and service needs
- Processed payments and maintained accurate drawers to meet financial targets
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
- Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
- Service, clean, or supply restrooms
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Clean food preparation areas, cooking surfaces, and utensils.
Care Provider/Tutor
Zinmmister Family
2014.06 - 2016.12
- Assessed educational needs and incorporated fun and exciting activities to improve students' reading skills
- Regulated children's schedules to balance rest, learning and play
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth
- Fostered learning relationships with children by creating educational and productive games and projects
- Reinforced classroom learning with additional discussion and specially prepared problems.
Data Entry Clerk
Reed Enterprise
2015.06 - 2015.08
- Create spreadsheets with large numbers of figures without mistakes
- Compare data with source documents, or re-enter data in verification format to detect errors
- Store completed documents in appropriate locations
- Maintain logs of activities and completed work
- Locate and correct data entry errors, or report them to supervisors
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
Care Provider/Tutor
Sandel Family
2015.01 - 2015.06
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Helped children complete homework and special assignments daily to support academic performance
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Education
Bachelor of Science - Biology
CALIFORNIA STATE UNIVERSITY
12.2025
Skills
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Upbeat and Positive Personality
- Customer Retention Strategies
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Teamwork and Collaboration
- Continuous Development
- Willingness to Learn
- Computer Proficiency
- Attention to Detail
Software
Microsoft
POS
Electronic Health Record (EHR)
Timeline
Patient Service Representative II
Cedar Sinai Medical Center
2023.11 - Current
Return Agent
Enterprise Rent-A-Car
2022.01 - 2023.11
Medical Receptionist/Senior Call Center Representative
Youthfill MD Medical Spa
2021.03 - 2023.12
Barista
Starbucks
2020.10 - 2022.01
Tutor
Smith Family
2020.04 - 2021.11
Cashier
Home Depot
2019.05 - 2020.07
Store Associate
In-N-Out Burger
2016.09 - 2019.06
Data Entry Clerk
Reed Enterprise
2015.06 - 2015.08
Care Provider/Tutor
Sandel Family
2015.01 - 2015.06
Care Provider/Tutor
Zinmmister Family
2014.06 - 2016.12
Bachelor of Science - Biology
CALIFORNIA STATE UNIVERSITY
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