AMBER BEAMON
Houston,TX
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Automobile Club Of Southern California
11.2023 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Set up customer payment plans to cover annual policies and renewals.
- Modified, updated and processed existing policies.
- Collected premiums and issued accurate receipts.
Customer Service Representative (Help Desk)
Partners Credit & Verifications Solutions
06.2016 - 11.2023
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
- Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Identify, communicate and respond to opportunities to impact customers sanctification each customer
- Handling inbound and outbound calls of customer, consumer calls, website and technical support
- Providing product and credit information Analyzing customer needs and providing resolutions
- Researching, verifying credit data and providing support to sales force
Customer Service Representative
Harris County Toll Road Authority
10.2014 - 04.2016
- Handles incoming calls or inquires from prospective customers
- Assist customers effectively by solving customer disputes
- Discusses products offered and ensures customer satisfaction Tactful handles confrontational or stressful interaction over the phone
- Possess strong problem solving skills
- Handles confidential financial and personal information Detailed oriented and works with a high degree of accuracy
- Strong communication and negotiation skills
- Ability to tactfully handle stressful and difficult situations
- Accurately captures customer information
- Provides customers effectively by solving customer disputes
- Ability to multitask
Education
Certificate in Dental Assistant -
Illinois School of Health Careers-Chicago
08.2010
Skills
- Microsoft Office
- Computer Skills
- Active Listening
- Credit Card Payment Processing
- Customer Relations
- Customer Service
- Order Processing
- Problem-Solving Ability
- Refund Processing
- Technical Support
Certification
- MICROSOFT OFFICE (10+ years)
- MS OFFICE (10+ years)
- Desktop Support
Timeline
Insurance Customer Service Representative
Automobile Club Of Southern California
11.2023 - Current
Customer Service Representative (Help Desk)
Partners Credit & Verifications Solutions
06.2016 - 11.2023
Customer Service Representative
Harris County Toll Road Authority
10.2014 - 04.2016
Certificate in Dental Assistant -
Illinois School of Health Careers-Chicago