Amber Beardsley

• Provided direct patient care under the supervision of licensed nurses.
• Assessed and documented vital signs, pain levels, and changes in patient condition.
• Administered medications safely according to physician orders and nursing guidelines.
• Assisted with wound care, dressing changes, catheter care, and specimen collection.
• Supported patients with activities of daily living (ADLs), including bathing, grooming, feeding, and mobility.
• Maintained accurate electronic medical records (EMR) documentation.
• Practiced infection prevention and safety protocols.
• Collaborated with nurses, physicians, therapists, and other healthcare professionals to deliver quality patient care.
• Educated patients and families on medications, treatments, and discharge instructions.
• Demonstrated compassionate, respectful care while protecting patient confidentiality.

· Serve as the first point of contact for customer inquiries related to products and services.

· Managed phone and email inquiries to provide accurate information on products.

· Advise customers on product features, compatibility and best usage practices.

· Maintained accuracy and currency of customer records to support service quality.

· Guided customers on product features and best usage to enhance customer satisfaction.

· Ensure all customer records are accurate and updated.

· Stay current with new product releases, technical updates and troubleshooting methods.

Facilitated the completion of return and warranty claims for customer convenience.

· Prepare prescriptions under the supervision of registered pharmacist

· Prepare and prioritize prescriptions according to need

Prioritized and prepared prescriptions based on patient requirements

· Handled cash transactions and ensured accurate cash control while providing friendly and efficient customer service

· Assist with prior authorizations for medications

· Track inventory and assist with ordering on a daily basis

· Assisted in processing prior authorizations for medications to facilitate timely access for patients