Amber Beckom
Milwaukee,WI
Summary
Accomplished healthcare professional with extensive experience at UnitedHealthcare, specializing in patient care coordination and complaint resolution to elevate patient satisfaction. Proficient in medical terminology and empathetic communication, effectively supporting aging populations. Demonstrated success in enhancing the efficiency of patient care plans while managing high volumes of inbound calls and maintaining strong customer relationships. Committed to leveraging CRM expertise and exceptional multitasking abilities to drive customer satisfaction and organizational success. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Complex Customer Service Rep-REMOTE
UnitedHealthcare
Milwaukee, WI
09.2022 - Current
- Delivered exceptional support to ensure customer satisfaction.
- Dedicated efforts towards advancing the objectives of Advocate 4 Me.
- Complex Customer Service Representative
- Provided claim support for billing inquiries.
- Handled grievances efficiently.
- Assist members in finding network doctors and providers.
- Facilitated transportation arrangements for members.
- Conducted outbound calls to billing departments, state offices, and vision companies.
- Conducted thorough claims research and billing analysis.
- Utilized tri-screen setup to enhance efficiency in information synthesis.
- Filed appeals to address member concerns.
- Guided employees through understanding their insurance benefits.
- Coordinated efforts to manage cost-sharing responsibilities efficiently.
- Coordinated cross-departmental tasks to ensure accurate prior authorization verification.
- Examined claim denials for underlying reasons.
- Explained out-of-pocket responsibilities to members.
- Supported understanding of allowed and disallowed plan aspects.
CNA - Certified Nursing Assistant
Top Tech Temporaries
Brookfield, WI
11.2021 - Current
- Provided support and care while in transit.
- Ensured consistent quality of care while working across diverse medical settings in Milwaukee.
- Conducted vital sign assessments.
- Maintained accurate and detailed records of patient information.
- Conducted ADL care routines efficiently.
COVID-19 Tester
Summit Clinical Laboratories
Brookfield, WI
12.2021 - 05.2023
- Conducted COVID-19 tests at multiple school locations throughout the week for both students and educators.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
CHHA/CNA
VITAS Healthcare
Wauwatosa, WI
08.2019 - 11.2021
- Visited patients to deliver hospice assistance.
- Provided exceptional comfort-based support.
- Ensured adherence to hygienic standards during scheduled bathing routines.
- Optimized production efficiency through precise and consistent material feeding.
- Facilitated stronger connections among colleagues.
- Assisted in daily living activities, ensuring safety and comfort.
- Maintained records of patient care, progress or problems to report and discuss observations.
CNA - Certified Nursing Assistant
Froedtert & Medical College of Wisconsin
Milwaukee, WI
05.2018 - 06.2019
- Ensured a friendly reception for both patients and their families.
- Directed individuals to relevant healthcare staff.
- Addressed patient concerns effectively.
- Handled incoming notifications via call light systems with efficiency.
- Executed accurate chart documentation.
- Employed as a certified nursing assistant with Froedtert Hospital.
- Checked blood sugar levels and ensured accurate documentation of results.
- Provided mobility assistance and personal care support to patients.
- Conducted routine assessments of vital statistics.
- Ensured cleanliness of accommodation spaces and fabrics.
CNA - Certified Nursing Assistant
Mary Jude Nursing Home
06.2017 - 08.2018
- Handled daily toileting routines.
- Bathing
- Feeding
- Maintained hygiene by regularly changing colostomy bags.
- Monitored urinary output and recorded measurements.
- Demonstrated expertise in providing specialized patient care.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Closer/ Float Attendant
Trinidad Childcare
12.2016 - 04.2017
- Served as an in-class floater to assist teaching staff.
- Managed workload distribution by stepping in during instances of unbalanced child ratios.
- Fed children, ensured hygiene through regular diaper changes, and supported activity participation.
- Monitored compliance with attendance protocols during parent greetings.
Caregiver
Oak Creek Place
04.2015 - 01.2017
- ADL cares
- Caregiving
In-home caregiver
Comfort Keepers
10.2015 - 06.2016
- Delivered compassionate and professional in-home care to clients.
- Maintained cleanliness standards consistently.
- Prepared small-scale meals adhering to dietary and safety guidelines.
- Streamlined caregiving processes to enhance patient satisfaction and well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Service Agent
07.2014 - 10.2015
- Conducted thorough cleaning of automobiles, relocated cars to multiple locations such as Chicago and the airport.
- Engaged customers to ensure a positive experience and satisfaction.
- Delivered thoroughly cleaned and polished vehicles to clients.
- Guided individuals to appropriate locations and offices.
- Optimized vehicle maintenance processes to ensure consistently safe and reliable rental options for customers.
Deli Clerk
Sendik's Food Market
08.2013 - 08.2014
- Provided excellent customer service in a fast-paced deli environment.
- Managed numerous customer interactions.
- Processed customer requests efficiently.
- Coordinated customer requests to efficiently fulfill order specifications.
- Initiated guest engagement by delivering courteous salutations.
- Ensured accurate distribution of orders.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Education
Diploma -
Riverside University High School
Milwaukee, WI06-2012
Skills
- Home Health Support
- CNA Credentialed Professional
- Patient Vital Signs Assessment
- Scheduling
- Palliative Care Expertise
- Epic
- Inpatient Care Experience
- Patient Care Coordination Experience
- Patient Medication Management
- Laundry Management
- Prospective Client Outreach
- Customer service
- Complaint resolution
- Documentation review
- Windows
- Typing
- Research
- Analysis skills
- Medical terminology
- Schedule management
- Patient Care Plans
- Communication skills
- Aging Population Care
- Specialized Memory Care
- Proficient Task Prioritization
- Account updating
- Empathy and patience
- Calm demeanor
- Follow-up skills
- High-energy attitude
- Customer Training
- Researching
- Positive and professional
- Appointment scheduling
- Verbal and written communication
- Adaptive team player
- Team development
- Telecommunications Proficiency
- Courteous demeanor
- Adaptability and flexibility
- Conflict resolution
- Telephone Communication
- Member account management
Certification
- CNA, Certified Nursing Assistant
- CPR/First Aid, Certified Nursing Assistant (CNA)
- CPR, State Tested Nursing Assistant
- Driver's License
- Certified Home Health Aide
- BLS Certification
Additional Information - Skills And Abilities
- Adapting to change
- Professional
- Dependable
- Willing to learn new skills
- Honesty
References
References available upon request.
Timeline
Complex Customer Service Rep-REMOTE
UnitedHealthcare
09.2022 - Current
COVID-19 Tester
Summit Clinical Laboratories
12.2021 - 05.2023
CNA - Certified Nursing Assistant
Top Tech Temporaries
11.2021 - Current
CHHA/CNA
VITAS Healthcare
08.2019 - 11.2021
CNA - Certified Nursing Assistant
Froedtert & Medical College of Wisconsin
05.2018 - 06.2019
CNA - Certified Nursing Assistant
Mary Jude Nursing Home
06.2017 - 08.2018
Closer/ Float Attendant
Trinidad Childcare
12.2016 - 04.2017
In-home caregiver
Comfort Keepers
10.2015 - 06.2016
Caregiver
Oak Creek Place
04.2015 - 01.2017
Service Agent
07.2014 - 10.2015
Deli Clerk
Sendik's Food Market
08.2013 - 08.2014
Diploma -
Riverside University High School