Amber Bell
Punta Gorda,FL
Summary
Accomplished professional with a robust background at Wells Fargo, excelling in roles requiring analytical problem-solving and relationship management. Spearheaded initiatives improving customer satisfaction and compliance, leveraging expertise in federal financial laws and Microsoft Office. Renowned for mentoring teams towards excellence and driving process enhancements, significantly enhancing operational efficiency and risk management.
Overview
12
12
years of professional experience
Work History
Business Accountability Specialist
Wells Fargo
08.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Completed risk reviews on customer complaints to ensure adherence to service levels and quality standards.
- Identify risks and/or gaps through trending analysis and report results to stakeholders.
- Conduct yearly certifications in Financial Regulations and provide subject matter expertise as they change.
Property Asset Manager
Wells Fargo
08.2018 - 08.2019
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Use knowledge of FHA portfolio and requirements to determine the best disposition of a property to retain the highest profit while minimal risk.
Mortgage Claims Analyst 3
Wells Fargo
08.2016 - 08.2018
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Successfully oversaw the conceptualization, design, execution, and management of training sessions and schedules.
Research Remediation Analyst
Wells Fargo
12.2014 - 08.2016
- Served as subject matter expert on various initiatives aimed at reducing instances of non-compliance or customer dissatisfaction.
- Conducted audits on completed cases to ensure accuracy and adherence to established guidelines for quality assurance purposes.
- Collaborated with cross-functional teams to develop strategies for addressing systemic issues and reducing risk exposure.
- Identified trends in case findings, recommending process improvements to reduce future occurrences.
- Provided expert guidance on research methodologies and best practices, increasing team effectiveness in issue resolution.
- Actively participated in industry conferences and workshops to stay updated on the latest trends and best practices in research remediation.
Loan Servicing Specialist 3
Wells Fargo
12.2012 - 12.2014
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
- Monitored portfolio performance closely, identifying trends and proactively addressing potential issues before escalation.
- Research invoices to determine proper losses that would present a risk
Education
Bachelor of Science - Business Administration And Management
Hamilton Business College
Mason CitySkills
- Relationship Management
- Analytical Problem Solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in Microsoft Office systems, OneNote, Access Databases
- Problem Solving
- Time Management
- Risk Management
- Organizational Skills
- Knowledge of Federal Financial Laws, Regulations and Compliance (Reg E, Reg V, Reg CC, UDAAP, AML, BSA, FCRA, EVAFE, Reg Z and Reg DD)
- Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsCompany CultureCareer advancementTimeline
Business Accountability Specialist
Wells Fargo
08.2019 - Current
Property Asset Manager
Wells Fargo
08.2018 - 08.2019
Mortgage Claims Analyst 3
Wells Fargo
08.2016 - 08.2018
Research Remediation Analyst
Wells Fargo
12.2014 - 08.2016
Loan Servicing Specialist 3
Wells Fargo
12.2012 - 12.2014
Bachelor of Science - Business Administration And Management
Hamilton Business College
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