Amber Bellmer
Allendale,MI
Summary
Offering seven years of successful financial sales and mortgage processing experience. Eager to bring attention to detail and ideal work ethic to this position, where ability to analyze and work efficiently will positively impact the team and company bottom line.
Overview
10
10
years of professional experience
Work History
Investor Purchase Clearing Specialist Tier 2
Northpointe Bank
Grand Rapids, MI
06.2020 - Current
- Work to resolve non-agency post closing investor suspense deficiencies in order to clear loans for purchase.
- Review Private Investor and Bond loans to ensure compliance with bank, regulatory and investor guidelines and customer service standards and determine acceptability
- Communicate with investors, staff, title companies, insurance companies etc. To resolve outstanding deficiencies in order to obtain all necessary documentation and ensure completeness and accuracy.
- Deliver loan packages within investor time frames in accordance with each commitment date.
- Audit and review closed mortgage loans and compare against standards to meet regulatory requirements for Conventional, FHA, VA, Jumbo, and several other loan products.
- Performed visual assessment of various loan products to evaluate conformance with quality standards.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout loan.
- Conducted data review and followed standard practices to find solutions.
- Identified and resolved variances to bring products in line with requirements.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status and DTI calculation.
- Worked with underwriters to obtain corrected documentation.
- Reviewed and validated details of loan applications and closing documentation.
- Created the system to maintain all Mortgage Credit Certificate loans (MCC) for Northpoitne Bank. Assisted with the IRS filing for each MCC loan originated from 2020-current.
Lending Director
Start New Financial
Grand Rapids, MI
10.2019 - 06.2020
- Responsible for performance of all consumer loan operations including digital applications, lending contact center, credit analysis, indirect lending, credit cards, and loan servicing.
- Formed positive and trustworthy relationships with clients as we explored financial options that best suited their needs.
- Evaluated loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations.
- Worked collaboratively with multiple lenders regarding conditions of loans and rates.
- Calculated preliminary funding request based on settlement percentages and remaining accounts to determine estimated loan amount.
- Guide team of sales representatives and provide all training materials required to ensure company standards and goals achieved.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Onboarded new employees with training and new hire documentation.
Sales Manager
Start New Financial, Grand Rapids
Grand Rapids, MI
09.2015 - 10.2019
- Assessed and evaluated financial needs of prospective clients seeking debt relief options.
- Respected confidentiality and privacy of client's finances and handled each situation with professionalism and helpfulness.
- Carefully reviewed each account and confirmed their eligibility and verified their hardship information.
- Remained informed and up to date on finance knowledge by attending webinars and reading related publications.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked to provide optimal customer service on daily basis.
Quality Documents Coordinator
Mead Johnson Nutrition Co
Zeeland, MI
05.2014 - 04.2015
- Maintained controlled documents storage.
- Maintained document inventory.
- QA packaging records reviews for FIN product release (HACCP and Line audit.
- Various data collection projects per QA management
- Maintained ZIPP MBR's and PBR's in audit ready state for FDA audit.
- Create monthly FIN report for on-time release.
- Responsible for annual record retention.
- Provide backup for final QA audit.
Bid Specialist
Gordon Foods Service, Grand Rapids
Grand Rapids, MI
09.2012 - 10.2013
- Responsible for proofreading and editing bids.
- Making bid document corrections and substitutions based on client's need for product.
- Worked in collaboration with all other bid specialists to ensure customers received quality and complete product lists.
- Managed commodities list with proper substitutions and accurate product pricing.
- Demonstrated problem-solving success and analytical and organizational prowess and drove winning work on bids with tight deadlines.
- Collected historical cost data to estimate costs for current or future products.
Claims Representative
Foremost Insurance Company
Caledonia , MI
08.2005 - 01.2006
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, subrogation and salvage.
- Communicated verification and authorization status updates with assigned Adjuster to facilitate decision-making for insurance coverage.
- Interviewed policyholders to verify information and obtain additional details
- Answered phone with friendly greeting to create positive inbound calling experience for customers
Education
Associate of Applied Science - Corrections and Criminal Justice
Baker College
Muskegon, MI09.2025
Skills
- Microsoft Windows and Office
- Intuit QuickBooks specialist
- G-suite
- Financial document review
- Recruiting and interviewing
- Regulations and compliance
- Account reconciliation processes
- Debt management
- Sales processes
- New Business Development
Timeline
Investor Purchase Clearing Specialist Tier 2
Northpointe Bank
06.2020 - Current
Lending Director
Start New Financial
10.2019 - 06.2020
Sales Manager
Start New Financial, Grand Rapids
09.2015 - 10.2019
Quality Documents Coordinator
Mead Johnson Nutrition Co
05.2014 - 04.2015
Bid Specialist
Gordon Foods Service, Grand Rapids
09.2012 - 10.2013
Claims Representative
Foremost Insurance Company
08.2005 - 01.2006
Associate of Applied Science - Corrections and Criminal Justice
Baker College