Excel
Amber Bengoa
Irving,TX
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Fantastic at using Sales Force and Hub Spot for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
7
7
years of professional experience
Work History
BDR/Renewals/QA/Administrative Assistant
SpectrumVoIP
10.2023 - Current
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Developed and implemented procedures to meet product quality standards.
- Reviewed production processes and identified potential quality issues.
Telemarketer
Tarrant Roofing
02.2022 - 10.2023
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Developed extensive knowledge of products and services to better assist customers.
Dispatcher
DJ46 Logistics LLC
01.2018 - 01.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
Education
Bachelor of Arts - Business Management
Texas Christian University
Fort Worth, TX09.2024
Certifications - Administrative Assistant
Tarrant County College District
Fort Worth, TX06.2018
Associate of Arts - Business Administration And Management
Texas Tech University
Lubbock, TX08.2009
High School Diploma -
Lubbock High School
Lubbock, TX05.2005
Skills
- Business Relationship Management
- Product Knowledge
- Lead prospecting
- Account Management
- Sales strategy
- Cold-calling
- Salesforce proficiency
- Accuracy and Precision
- Deadline Management
- Schedule Management
- Clerical Support
- Database Management
- Data Entry
- Document Control
- Calendar Management
- Attendance record management
- Records administration
- Training and coaching
- Data Management
- Spreadsheet development
Software
Microsoft
PowerPoint
QuickBooks
Sales Force
Hub Spot
Timeline
BDR/Renewals/QA/Administrative Assistant
SpectrumVoIP
10.2023 - Current
Telemarketer
Tarrant Roofing
02.2022 - 10.2023
Dispatcher
DJ46 Logistics LLC
01.2018 - 01.2019
Bachelor of Arts - Business Management
Texas Christian University
Certifications - Administrative Assistant
Tarrant County College District
Associate of Arts - Business Administration And Management
Texas Tech University
High School Diploma -
Lubbock High School
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