Amber Bennett
Philadelphia,PA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent Customer Service Skills Medical Billing knowledge, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Customer Service/Data Entry Associate
Mass Appeal Marketing
Tampa, FL
09.2020 - 02.2021
- Answered phone calls and provided excellent customer service when needed.
- Maintained confidentiality of sensitive information according to established procedures.
- Maintained database by entering new and updated customer and account information.
Custodial Worker
Pinellas County Health
Saint Petersburg, FL
01.2019 - 01.2020
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Laundry Aide
Boca Ciega Bay
Saint Petersburg, FL
01.2018 - 12.2018
- Handled sorting, washing, drying and folding of linens, blankets and other items.
- Maintained cleanliness of laundry area by sweeping floors, wiping down machines and organizing supplies.
- Inspected all linens for tears or stains prior to washing.
- Maintained the proper level of chemicals in the washers at all times.
- Operated industrial-sized washers and dryers with efficiency.
- Assisted in loading and unloading large amounts of laundry into machines.
Houseperson
Hampton Inn and Hampton Inn & Suites
Clearwater, FL
04.2013 - 03.2015
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Replenished guest room amenities in a timely manner.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Maintained cleanliness of storage areas for linen and other supplies.
- Ensured that all safety precautions were followed when using cleaning agents or equipment.
- Delivered items to guests' rooms upon request.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
Education
Medical Billing Specialist
Medcerts
Livonia, MI06-2024
High School diploma - General Studies
High Study International
Silver Spring, MD02.2005
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Active Listening
- Complaint Handling
- Medical terminology knowledge
- Adaptive Teamplayer
- Protected Health Information
- Fast Learner
- Quality-oriented team player
- HIPAA knowledge
- Privacy policies
Timeline
Customer Service/Data Entry Associate
Mass Appeal Marketing
09.2020 - 02.2021
Custodial Worker
Pinellas County Health
01.2019 - 01.2020
Laundry Aide
Boca Ciega Bay
01.2018 - 12.2018
Houseperson
Hampton Inn and Hampton Inn & Suites
04.2013 - 03.2015
Medical Billing Specialist
Medcerts
High School diploma - General Studies
High Study International
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