Amber Bennett
Saint Augustine,FL
Summary
Reliable administrative and legal support professional with great attention to detail. Offering a record of success in optimizing office workflows by leveraging proper documents, phone calls, and correspondence handling. Works well independently to carry out assignments.
Overview
10
10
years of professional experience
Work History
SENIOR Client Intake Specialist
Answer First Communications
12.2020 - Current
- Developed comprehensive client profiles through thorough data collection and analysis.
- Enhanced client satisfaction by streamlining the intake process and reducing wait times.
- Utilized CRM software to manage client information, ensuring accuracy and accessibility for all team members.
- Assisted clients in understanding service offerings clearly, helping them make informed decisions regarding available options that best suit their needs.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
- Demonstrated adaptability by quickly learning new systems and tools as needed for optimal job performance.
- Proficient in data entry and de-escalation techniques
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
SUBSTITUTE TEACHER
Kelly Services
09.2022 - 08.2023
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
ADMINISTRATIVE SPECIALIST
Necco
07.2014 - 06.2015
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation for behavioral health clients.
- Processed and submitted expenses to the state and other entities for reimbursement.
- Verified insurance for all clients at point of entry and ongoing.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
PARALEGAL STUDIES -
Boston University
Boston, MA12.2023
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
Northern Kentucky University
Highland Heights, KY08.2014
Skills
- Administrative Support
- Financial Recordkeeping
- Scheduling
- Calendar Management
- Call management
- Complaint Resolution
- Legal Writing Analysis: IRAC
- Legal Research: Westlaw, LexisNexis, PACER, Ediscovery
- Software Technologies: Clio, CaseMap, Microsoft Office Suite
- Document Review, Transcription, Citation Checking, Legal Briefs
Timeline
SUBSTITUTE TEACHER
Kelly Services
09.2022 - 08.2023
SENIOR Client Intake Specialist
Answer First Communications
12.2020 - Current
ADMINISTRATIVE SPECIALIST
Necco
07.2014 - 06.2015
PARALEGAL STUDIES -
Boston University
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
Northern Kentucky University
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