Amber Bennett
Saint Augustine
Summary
Detailed and meticulous Local Counsel Paralegal offering a record of success in optimizing office workflows by leveraging proper documents, executing legal processes and procedures, and correspondence handling.
Overview
11
11
years of professional experience
Work History
Local Counsel Paralegal
Basham & Scott LLC.
09.2024 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Conferred with clients and other involved parties to gather and track case information.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
- Streamlined case management process, reducing overhead costs and improving case turnaround times.
- Facilitated smoother trial preparations, organizing exhibits and coordinating witnesses.
- Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Fostered collaborative environment, facilitating communication between legal teams and clients.
- Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
- Streamlined workflow by implementing new document management system, reducing time spent on file retrieval.
- Enhanced accuracy of case analysis with diligent fact-checking and legal research.
- Achieved company wide record breaking success by processing approximately 100 case files within first 90 days of hire bring the back logged matter's up to date.
Senior Client Intake Specialist
AnswerFirst
12.2020 - 10.2024
- Developed comprehensive client profiles through thorough data collection and analysis.
- Enhanced client satisfaction by streamlining the intake process and reducing wait times.
- Utilized CRM software to manage client information, ensuring accuracy and accessibility for all team members.
- Assisted clients in understanding service offerings clearly, aiding in their ability to make informed decisions regarding available options that best suit their needs.
- Maintained strict confidentiality of sensitive client information, adhering to company policy and regulations.
- Followed through on all critical inter-department escalations to increase customer rentention rates.
SUBSTITUTE TEACHER
Kelly Services
09.2022 - 08.2023
- Managed classrooms for grade pre-K through sixth grade by executing required lessons plans, managing assignments, student needs, and record keeping.
- Enforced classroom rules ensuring students remained on task and engaged through positive reinforcement strategies.
- Successfully tailored core concepts in order to accommodate various learn styles leading to a more collaboratively diversified learning environment.
- Repeatedly requested for assignments based on excellent past referrals and trusted performance.
ADMINISTRATIVE SPECIALIST
Necco
07.2014 - 06.2015
- Managed physical records and digital files to maintain current, accurate, and compliant documentation for behavioral health clients.
- Processed and submitted expenses to the state and other entities for reimbursement.
- Verified insurance for all clients at point of entry and ongoing.
Education
PARALEGAL STUDIES -
Boston University
Boston, MA12.2023
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
Northern Kentucky University
Highland Heights, KY08.2014
Skills
- Proficient in data entry and de-escalation techniques
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Educated customers about billing, payment processing, support policies and procedures
- Cum Laude Graduate
- Mathematical Science Minor
- Administrative Support
- Financial Recordkeeping
- Scheduling
- Call management
- Complaint Resolution
- Legal Writing Analysis: IRAC
- Legal Research: Westlaw, LexisNexis, PACER, Ediscovery
- Software Technologies: Clio, CaseMap, Microsoft Office Suite
- Document Preparation: Document Review, E-filing, Transcription, Citation Checking, Legal Briefs
- Calendar Management
Timeline
Local Counsel Paralegal
Basham & Scott LLC.
09.2024 - Current
SUBSTITUTE TEACHER
Kelly Services
09.2022 - 08.2023
Senior Client Intake Specialist
AnswerFirst
12.2020 - 10.2024
ADMINISTRATIVE SPECIALIST
Necco
07.2014 - 06.2015
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
Northern Kentucky University
PARALEGAL STUDIES -
Boston University
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