Amber Benson
Luverne,MN
Summary
Accomplished Direct Support Professional Supervisor at Client Community Services Inc, I leveraged compassionate caregiving and state regulations knowledge to enhance client well-being and staff performance. Achieved consistent client satisfaction and safety, demonstrating strong relationship building and meticulous documentation skills.
Reliable Direct Support Professional Supervisor enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Compassionate Direct Support Professional assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Client Community Services Inc
07.2019 - 07.2024
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Direct Support Professional Supervisor
Client Community Services Inc
10.2021 - 11.2022
- Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
- Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supervised daily activities and provided assistance to staff.
- Educated clients and family members on relevant topics to support independent living.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Customer Service Representative
Total Card Inc.
11.2013 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
Cell Phone Sales Associate
Walmart
11.2006 - 03.2013
- Enhanced the overall shopping experience through a welcoming store environment, attentive service, and expert guidance on product selection.
- Built strong relationships with customers, resulting in repeat business and positive referrals.
- Demonstrated adaptability by quickly learning about new mobile devices or plans as they were introduced into the market nd efficiently integrating them into my selling strategies.
- Developed personalized solutions for each customer''s unique communication needs, resulting in increased satisfaction and loyalty.
- Conducted informative product demonstrations to highlight key features and benefits of various cell phone models.
- Maintained an up-to-date knowledge of industry trends, new products, and emerging technologies to better serve customers.
- Achieved sales targets consistently by identifying customer needs and matching them with appropriate products.
- Educated customers about available financing options and promotions to help them make informed purchasing decisions within their budget constraints.
- Increased customer satisfaction by providing knowledgeable and efficient service in all cell phone sales transactions.
- Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
- Provided exceptional after-sales support by answering questions, troubleshooting issues, and recommending accessories or upgrades as needed.
- Maintained sound knowledge of company product suites.
- Monitored wireless sales space to establish familiarity with various carriers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Education
GED -
Hardin County High School
Radcliff, KY10.2007
Skills
- First aid and safety
- Compassionate Caregiving
- Medication Administration
- Client documentation
- Housekeeping tasks
- Safety Monitoring
- State regulations knowledge
- Certified in CPR/AED
- Vitals Monitoring and Documentation
- Clear Communication
- Relationship Building
- Personal Care Aide
- Heartsaver First Aid (First Aid)
- Blood Glucose Monitoring
- Meal Planning and Preparation
Timeline
Direct Support Professional Supervisor
Client Community Services Inc
10.2021 - 11.2022
Direct Support Professional
Client Community Services Inc
07.2019 - 07.2024
Customer Service Representative
Total Card Inc.
11.2013 - 06.2019
Cell Phone Sales Associate
Walmart
11.2006 - 03.2013
GED -
Hardin County High School