Amber Bentley
Hooper
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Dedicated professional with vast experience providing compassionate patient care in clinical and home settings. Skilled in administering medication, scheduling appointments, vital sign measurements, wound care, and medical documentation. Passionate about providing quality care to patients of all ages and backgrounds. I also volunteer at a local equine sanctuary feeding and taking care of the animals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Cvs health
10.2020 - Current
- Addressed customers courteously using suitable methods and problem-solving skills.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Answered Questions regarding medication, insurance information and ordering medication for members.
Scheduling Coordinator/CNA
Caregiver support network
10.2007 - 01.2020
- Controlled business phone lines to communicate with doctors and medical personnel.
- Forecasted upcoming work volume to develop shift schedules.
- Sent and received authorized physician orders from various medical facilities.
- Communicated with physicians or patients regarding any schedule changes.
- Confirmed and scheduled appointment dates and times with physicians' offices.
- Copied and filed important information for patient and client records.
- Implemented and enforced corporate and departmental policies and service standards.
- Maintained accurate payroll records and submitted data to accounting department for processing.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
- Drafted and monitored employee scheduling to support effective resource allocation.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Worked with Hospice patients to seek comfort in the end stages if life.
- Ran personal errands for patients.
- Personal for patients with Alzheimers physical disabled and mental health.
- Cleaned homes for patients.
- Home health CNA.
Customer Service Representative
Convergys
06.2005 - 07.2006
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Technical support for Directv with in convergys company.
- Helped with payments and billing questions.
Personal nanny
In home nanny
03.2004 - 04.2005
- Administered one-on-one care to meet physical, emotional and social needs of children.
- Performed light housekeeping and meal prep to assist family with household duties.
- Created safe and secure environment for children to play and learn.
- Offered age-based development activities to foster child enrichment.
Daycare teacher
Kindercare
04.2003 - 03.2004
- Helped children learn about language and literacy, science and life skills.
- Maintained awareness and supervision of children's needs to maximize physical health and safety.
- Engaged families in conversation about child's education and features and benefits of programs.
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum.
- Created organized classroom that encouraged children to create, explore and make decisions with confidence.
- Followed licensing guidelines and company standards to optimize daily care of children.
- Helped children explore world, improve motor skills and grow vocabulary.
- Arranged indoor and outdoor space to facilitate creative play, motor-skill activities and safety.
- Arranged classroom and lessons to provide opportunities for students to observe, question and investigate new concepts.
- Taught developmentally appropriate skills to promote academic, social and emotional growth.
- Prepared materials and classrooms for class activities.
- I was a co Teacher in the 1 year old classroom.
Education
High School Diploma -
Alta high school
Sandy, Utah05.2001
Skills
- Customer Relations
- Staff Training
- Credit Card Payment Processing
- Active Listening
- Medical Terminology Knowledge
- Customer Consulting
- Critical Thinking
- Managing Multiple Tasks
Taking care if animals
I have been volunteering at a local equine rescue for the last two years, helping with feeding grooming and cleaning stalls. I go 2 to 3x a week.
Timeline
Customer Service Representative
Cvs health
10.2020 - Current
Scheduling Coordinator/CNA
Caregiver support network
10.2007 - 01.2020
Customer Service Representative
Convergys
06.2005 - 07.2006
Personal nanny
In home nanny
03.2004 - 04.2005
Daycare teacher
Kindercare
04.2003 - 03.2004
High School Diploma -
Alta high school
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