Amber Berberich
Longmeadow,MA
Summary
Dynamic educator with a proven track record at Longmeadow Public Schools, adept at engaging diverse learners through innovative teaching methods. Skilled in classroom management and fostering collaborative learning environments, I effectively adapt instruction to meet individual needs, enhancing student participation and academic growth. Passionate about promoting inclusive education and supporting social-emotional development.
Overview
23
23
years of professional experience
Work History
Substitute Teacher, K-5
Longmeadow Public Schools
02.2022 - Current
- Delivered engaging lesson plans to diverse classrooms, fostering student participation and interest in learning.
- Adapted instructional materials and teaching methods to meet varying student needs and learning styles.
- Implemented classroom management strategies to maintain a positive and productive learning environment.
- Collaborated with full-time teachers to ensure continuity of educational goals during absences.
- Provided timely feedback on student performance, contributing to academic growth and development.
- Supported students in their social-emotional learning, promoting a respectful and inclusive atmosphere.
- Developed rapport with students, enhancing trust and encouraging open communication in the classroom setting.
Paraprofessional
East Longmeadow Public Schools
10.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, including balancing registers at the end of shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Yoga Teacher
Sat Bhakti Shala LLC
01.2015 - 01.2016
- Designed and implemented customized yoga sequences for diverse student needs.
- Facilitated workshops on mindfulness and wellness practices to enhance community engagement.
- Provided individual feedback to students, promoting growth and confidence in their practice.
- Led group classes, fostering inclusive environments that encourage participation and motivation.
- Assisted in managing studio operations, ensuring a welcoming atmosphere for all attendees.
- Organized special events and retreats, enhancing client relationships and expanding service offerings.
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
- Developed new yoga skills through continuous study and practice.
- Developed strong relationships with clients through consistent communication, addressing concerns, and offering support throughout their yoga journey.
- Empowered clients on their wellness journeys by sharing personal experiences and insights about the transformative power of consistent yoga practice.
- Incorporated elements of music, aromatherapy, or visualization techniques to enhance overall student experience during classes.
Makeup Consultant
Belk
04.2008 - 08.2010
- Advised clients on makeup application techniques and product selection.
- Demonstrated product features, benefits, and usage for optimal customer experience.
- Conducted skin assessments to recommend personalized skincare solutions.
- Maintained knowledge of current trends in cosmetics and skincare products.
WIC Receptionist
Florence Health Department
03.2008 - 03.2009
- Greeted and assisted visitors, providing information about health services and programs.
- Managed phone inquiries, routing calls to appropriate staff members efficiently.
- Scheduled appointments, ensuring optimal use of staff time and resources.
- Maintained organized records of patient interactions and departmental communications.
- Assisted with administrative tasks, including filing and data entry for health records.
- Collaborated with healthcare professionals to improve patient service delivery processes.
- Implemented office procedures that enhanced workflow efficiency and reduced wait times.
Call Center Representative
T-Mobile
04.2007 - 01.2008
- Assisted customers with account inquiries and technical support, ensuring efficient problem resolution.
- Navigated multiple systems to document customer interactions accurately and promptly.
- Adapted quickly to new processes and tools, enhancing service delivery efficiency.
- Provided feedback to management on common customer issues for process improvement initiatives.
- Resolved escalated complaints, demonstrating strong conflict resolution skills and maintaining customer loyalty.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Claims Adjuster
Blue Cross and Blue Shield
12.2006 - 04.2007
- Evaluated and processed insurance claims to ensure compliance with policy guidelines.
- Analyzed claim documentation for accuracy, identifying discrepancies for resolution.
- Collaborated with healthcare providers to gather necessary information for claims assessment.
- Implemented process improvements that enhanced claim processing efficiency.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Server
Percy & Willies
06.2006 - 12.2006
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Ruby Tuesday
06.2005 - 06.2006
- Processed payments efficiently using point-of-sale systems, enhancing transaction speed.
- Contributed to positive guest reviews by building rapport and addressing concerns promptly.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Front Desk Receptionist
Best Western Hotel
12.2004 - 06.2005
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed phone inquiries and reservations using hotel management software to optimize occupancy rates.
- Provided information on hotel amenities, local attractions, and services to enhance guest experiences.
- Coordinated housekeeping requests and maintenance issues to ensure prompt resolutions for guest comfort.
Server
Quincy’s Steakhouse
12.2002 - 12.2004
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted quickly to high-pressure situations during peak hours, maintaining composure and service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cashier
Winn Dixie Supermarket
09.2002 - 12.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, including balancing registers at the end of shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Radiology Technician
Springfield Technical Community College
Springfield, Massachusetts, MARegistered Nurse
Wilson Community College
Wilson, WYRegistered Nurse
Florence-Darlington Technical College
Florence, South Carolina, SCHigh School Diploma -
Wilson High School
Florence SC05.2004
Skills
- Teaching diverse learners
- Multi-subject instruction
- Student engagement
- Collaborative learning
- Reading comprehension
- Special education support
- Adapting teaching methods
- Physical education
- Arts education
- Mathematics instruction
- Classroom management
- Positive reinforcement
- Elementary education
Timeline
Paraprofessional
East Longmeadow Public Schools
10.2023 - 02.2024
Substitute Teacher, K-5
Longmeadow Public Schools
02.2022 - Current
Yoga Teacher
Sat Bhakti Shala LLC
01.2015 - 01.2016
Makeup Consultant
Belk
04.2008 - 08.2010
WIC Receptionist
Florence Health Department
03.2008 - 03.2009
Call Center Representative
T-Mobile
04.2007 - 01.2008
Claims Adjuster
Blue Cross and Blue Shield
12.2006 - 04.2007
Server
Percy & Willies
06.2006 - 12.2006
Server
Ruby Tuesday
06.2005 - 06.2006
Front Desk Receptionist
Best Western Hotel
12.2004 - 06.2005
Server
Quincy’s Steakhouse
12.2002 - 12.2004
Cashier
Winn Dixie Supermarket
09.2002 - 12.2002
Radiology Technician
Springfield Technical Community College
Registered Nurse
Wilson Community College
Registered Nurse
Florence-Darlington Technical College
High School Diploma -
Wilson High School