Astute professional highly skilled in scheduling, training and managing busy medical practices. Talented individual with 7 years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Hi, I’m
Amber Beresford
Stafford,VA
Summary
Overview
15
years of professional experience
Work History
Rappahannock Orthodontics
Practice Manager
03.2023 - Current
Job overview
- Managed 2 doctor 2 location practice, 16 employees.
- Managed financial aspects of the practice, including budgeting, forecasting, and analyzing key performance indicators to inform decisionmaking.
- Coordinated continuing education courses for staff members keeping everyone up-to-date with industry best practices and advancements.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Streamlined office operations for increased productivity by optimizing staff schedules and task allocation.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborated with orthodontists to develop innovative treatment solutions that improved patient outcomes.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Improved patient retention rates through exceptional customer service and personalized orthodontic treatment plans.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Optimized inventory management processes to reduce waste while maintaining adequate supplies for optimal practice operation.
- Implemented performance review processes to assess staff productivity, promoting continuous improvement and growth within the team.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Increased revenue with strategic marketing initiatives, targeting local community events and partnerships.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained a professional and welcoming environment, addressing patient concerns promptly and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Champion Smiles
Practice Manager
03.2017 - 08.2023
Job overview
- Manage 4 office locations, staff of 20+
- Ensure offices are opened and closed daily, as per established schedules
- Manage daily staffing to ensure optimal operation of the practice
- Regularly review productivity and make staffing adjustments as needed
- Monitor and approve time cards and track licensure requirements for staff
- Conduct regular staff meetings and annual performance evaluations for staff
- Design and implement workplace procedures
- Provide outstanding support to entire staff which helps improve process flow and boosts efficiency.
- Developed close working relationships with front office and back office staff.
- Boost staff morale by offering constructive feedback and specific direction.
- Assess processes and procedures, complying with OSHA and HIPAA regulations.
- Develop policies and procedures for effective practice management.
- Oversee accounting, budgeting, and financial reporting.
- Address and remedy all patient or team member issues.
- Communicate closely with patients, ensuring medical information is kept private.
- Order all office supplies and oversee staff management of inventory.
- Train interns and newly hired team members on office procedures and computer system.
- Create and implement organizational policies and procedures.
- Develop and maintain electronic record management systems to analyze and process data.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implement best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Motivate and supervise 20+ Clinical Assistants and Office Coordinators in delivering quality patient care daily.
- Produce monthly financial reports like income statements, balance sheets and cash flow statements for presentation to the Doctor Owner.
- Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Lakewood Apartments
Assistant Property Manager
10.2015 - 03.2017
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Administered operations to handle needs of more than 300 tenants across 12 property units.
- Assist in showing units and screening applicants, applicant processing, scheduling move-ins/move-outs
- Assist in maintenance of work order system and purchase order procedures
- Weekly follow ups on maintenance service requests to ensure they have been completed accurately and efficiently
- Responsible for coding and sending out vendor invoices weekly
- Prepare, process and sign all lease/renewal agreements and related forms
Fredericksburg Ortho Assoc
Office Coordinator/Medical Billing/Charge Poster
07.2012 - 08.2015
Job overview
- Answer customer inquiries via phone and in person
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Explain insurance benefits and treatment procedures
- Work chart encounters (superbills) correctly to reflect insurance and treatment guidelines
- Maintain appointments and changes in schedules
- Create and maintain reports for billing and insurance collection purposes
- Abstract information from documentation of procedures performed and create claims
- Use Allscripts PM, EMR & Impact software
- Keep up with workflow so billing remains on time
- Provide requested reports for various billing information
- Working denial claims and coding when necessary
- Handled all three business locations supporting 12 physicians
YesBraces
Office Coordinator/Insurance/Treatment Coordinator
02.2009 - 09.2012
Job overview
- Manage and upkeep orthodontic office daily
- Call patients for collection matters
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Meet with new patients and set up financial treatment plans for orthodontic treatments
- Maintain contact with patients to ensure best customer service
- Collect payment information and update database accordingly for monthly payments
- Monthly insurance billing
- Data entry and reporting
- Format letters addressed to patients from doctors
- Maintain positive attitude when dealing with collections and troubled patients, correct problems efficiently and to the best of my ability
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Education
Brooke Point High SchoolStafford, VA
High School Diploma
2006
University Overview
Skills
- Proficient with PCs, Microsoft Office, Outlook, Word, Excel and Powerpoint
- Program management experience in OrthoTrac, Dolphin, Cloud 9, EagleSoft and AllScripts
- Excellent verbal and dictation skills, 78 Words Per Minute Typing
- Strong organization and analytical skills
- Strong interpersonal and communication skills
- Ability to work with sensitive and confidential information
- Strong attention to detail due to nature of work with billing and medical PII
- Managing Practice Operations
- File and Records Management
- Biweekly Payroll Processing
- Operational Efficiency
- Administrative Staff Supervision
Timeline
Practice Manager
Rappahannock Orthodontics
03.2023 - Current
Practice Manager
Champion Smiles
03.2017 - 08.2023
Assistant Property Manager
Lakewood Apartments
10.2015 - 03.2017
Office Coordinator/Medical Billing/Charge Poster
Fredericksburg Ortho Assoc
07.2012 - 08.2015
Office Coordinator/Insurance/Treatment Coordinator
YesBraces
02.2009 - 09.2012
Brooke Point High School
High School Diploma