Amber Bergeson
Buford,GA
Overview
24
24
years of professional experience
Work History
Special Education Paraprofessional
MeadowCreek Elementary
Norcross, GA
11/28/22 - Current
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Communicated affirmatively and promoted positive attitudes with every student.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Escorted students to restroom cafeteria, and outside to playground
- Managed class of special education students in absence of lead teacher.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Provided support to special needs department and students.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Instructed students with varying abilities and needs in alignment with IEP objectives while delivering personalized and small group lessons.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 3 to 5.
- Helped students with limited mobility move around school areas and handle personal care tasks.
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Created safe and nurturing environment focused on students to deliver quality learning experiences.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Fostered positive and trusting relationships with students to increase engagement.
- Observed student behaviors and utilized success intervention techniques to correct problems.
- Engaged and supported students with differing learning styles and cultural backgrounds.
- Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans.
- Monitored classroom activity to proactively resolve behavioral issues.
- Interacted professionally and positively with other members of school staff to foster well-rounded educational community.
- Cleaned and organized classrooms, materials and supplies.
- Supervised students and led classroom instruction during head teacher's absence to keep children motivated and on schedule.
- Administered coursework devised by teachers according to lesson plans.
- Fostered positive relationships with students, parents and personnel to facilitate program growth and promote positive learning outcomes.
- Documented student challenges, achievements and adjustments to IEPs.
- Promoted language development skills through reading and storytelling.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Distributed classroom materials, pencils, paper and art materials.
- Monitored students' progress in skill and personal behavioral development and reported on findings to the teacher.
- Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
- Helped teachers manage classroom and workload.
- Amplified knowledge in classroom management, student engagement, activity planning and student goal setting through continuing education courses.
- Kept over 8 students safe in classroom and outside environments.
Curriculum Coordinator/Teacher
Great Beginnings Of Sugar Hill
Buford, GA
05.2022 - 11.2022
- Worked with school administrators to determine course needs and set frameworks.
- Offered subject matter expertise on curriculum design, selection and purchasing.
- Developed curriculum and learning materials to increase comprehension.
- Implemented employee training programs to improve performance and productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Lead teacher of 3 year old class, implementing curriculum, planning crafts. and overseeing the management and learning of 18 kids.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Instructed students individually and in groups, utilizing various teaching methods.
Preschool Teacher
Legacy Academy Suwanee
Buford , GA
01.2022 - 05.2022
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Administered and documented results of student assessments.
- Adapted instructional techniques according to student learning styles and progress.
- Met with parents to discuss child behavior and academic progress.
- Organized and led activities to promote physical, mental and social development.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
- Stuck to daily routines to help children feel comfortable and promote development.
- Openly exchanged ideas and materials with coworkers.
- Promoted good behaviors by using positive reinforcement methods.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Cultivated positive rapport with students, faculty and parents.
- Monitored classrooms, halls and eating areas to maintain student safety.
- Employed traditional and modern educational techniques and strategies, resulting in enhanced language, cognition, memory development and perceptual-motor skills.
- Read stories to preschool children to help increase key language, literacy and social skills.
- Completed morning classroom and play area opening duties.
- Established and enforced behavioral rules and discipline.
- Placed supply orders, organized materials and restocked items.
- Taught colors, shapes and other basic life skills to groups of 15 students.
- Taught Spanish to ages 2 to 4 years old once a week.
- Planned creative art projects for kids to help with sensory stimulation.
- Played the trumpet during music and movement activities while the children played along with their instruments.
- Maintained a clean, safe, and organized classroom at all times.
- Assisted teachers in decorating their rooms and bulletin boards with the monthly themes.
Infant School Teacher
Laugh and Learn
Suwanee, GA
02.2021 - 01.2022
- Maintained safe, clean, and organized classroom environment.
- Instructed students individually and in groups, utilizing various teaching methods.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Involved parents in student education by cultivating strong relationships.
- Worked with school administrators to develop classroom management policies for grade level.
- Brought in purchased and donated materials to round out supplies for classroom activities.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Helped students build learning and study skills to achieve educational goals.
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
Supervisor
Bed Bath & Beyond
Suwanee, GA
03.2020 - 12.2020
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Assisted Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
- Handled funds each day in fast-paced Retail environment.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Supervised customer service calls per week to track support issues and improve operating procedures.
- Upheld internal standards and productivity.
- Studied existing procedures and policies to offer optimal leadership to employees when standing in for absent managers.
Stay At Home Mom
N/A
Lakeland, Fl.
11.2017 - 03.2020
Homeschool Teacher
Free Range Homeschool Corp & Bergeson Homeschool
Buford, GA
05.2011 - 11.2017
- Managed simultaneous needs of 3-12 children with organized schedules.
- Observed students for specific learning styles and planned activities to maximize learning.
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
- Developed lesson plans based on student strengths and weaknesses.
- Maintained order and discipline with creative strategies focused on keeping young children occupied and entertained during important lessons.
- Delivered effective education based on sound principles and clear objectives.
- Supported digital online delivery of lessons and materials in home-based environment.
- Implemented assistive technologies for struggling learners.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Remained calm and patient in student interactions to support individual growth and development.
- Motivated students to be more engaged in classes through applying positive reinforcement techniques.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with fellow homeschool parents to discuss students' progress and review areas requiring improvement.
- Taught 3-15 students how to improve grasp of material and test performance.
Customer Service Representative
GEICO
Macon, Ga.
06.2010 - 01.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Escalated customer concerns.
- Made outbound calls to obtain account information.
- Answered hundreds+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Answered customer questions and addressed concerns, helping in the reduction of complaint calls.
- Exceeded company productivity standards on consistent basis.
- Sent payments out to the customers on the total loss of their vehicles.
- Maintained communication between the customers and the insurance adjusters/insurance companies.
- While receiving/working phone calls, I had to work on processing all my paperwork.
Owner/Manager of Operations
La Fiesta Mexican Restaurant
Gray, GA
03.2005 - 02.2010
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Trained teams on specific operations and requirements for each job, including applicable procedures and techniques.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Directed hiring and training of new employees.
Stay At Home Mom
N/A
Macon, GA.
07.2002 - 03.2005
CNA Certified Nursing Assistant
Lynn Haven Nursing Home
Gray, Ga.
06.2000 - 07.2002
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Helped residents walk with or without self-help devices.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Distributed drinking water and nourishment to residents.
Education
High School Diploma -
Jones County High School
Gray, GA05.2002
Child Development Associate Certificate - CDA
Ashworth College
Norcross, GASome College (No Degree) - Spanish Language And Literature
Georgia College And State University
Milledgeville, GASome College (No Degree) - Early Childhood Education
Macon State College
Macon, GASkills
- Teaching and tutoring
- CDA certification
- Paraprofessional license
- Fluent in Spanish (Reading, writing, and speaking)
- Reporting and documentation
- Flexible and adaptive
- Effective listening
- Calm under pressure
- CPR/First-aid certified
- Positive atmosphere promotion
- Interactive teaching/learning
- Report creation
- Courteous demeanor
- Adaptive team player
- Customer relations
- Problem-solving abilities
- Product organization
- High-energy attitude
- Microsoft Office/Excel/Powerpoint expertise
- Customer-oriented
- Supervisory skills
- Organization and prioritization
Languages
Spanish
Native/ Bilingual
Spanish
- Able to read, write, and speak Spanish
- Lived in Mexico for 3 years
- Studied Spanish 1, 2, and 3 in High School and college making all A's.
Timeline
Curriculum Coordinator/Teacher
Great Beginnings Of Sugar Hill
05.2022 - 11.2022
Preschool Teacher
Legacy Academy Suwanee
01.2022 - 05.2022
Infant School Teacher
Laugh and Learn
02.2021 - 01.2022
Supervisor
Bed Bath & Beyond
03.2020 - 12.2020
Stay At Home Mom
N/A
11.2017 - 03.2020
Homeschool Teacher
Free Range Homeschool Corp & Bergeson Homeschool
05.2011 - 11.2017
Customer Service Representative
GEICO
06.2010 - 01.2014
Owner/Manager of Operations
La Fiesta Mexican Restaurant
03.2005 - 02.2010
Stay At Home Mom
N/A
07.2002 - 03.2005
CNA Certified Nursing Assistant
Lynn Haven Nursing Home
06.2000 - 07.2002
Special Education Paraprofessional
MeadowCreek Elementary
11/28/22 - Current
High School Diploma -
Jones County High School
Child Development Associate Certificate - CDA
Ashworth College
Some College (No Degree) - Spanish Language And Literature
Georgia College And State University
Some College (No Degree) - Early Childhood Education
Macon State College
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