Amber Bergsten
Independence,WI
Summary
Dynamic and compassionate professional with a rich background in healthcare and customer service, notably at Live Well Home Care. Excelled in fostering patient comfort and satisfaction, enhancing team performance at Up Town Pizzeria by overhauling customer service protocols. Skilled in problem-solving and organization, adept at multitasking with a friendly, positive attitude.
Overview
22
22
years of professional experience
Work History
P.CW
Live Well Home Care
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Home Care Provider
Larry Nelson
01.2003 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
Medical Technician, C.N.A.
Springbrook Assisted Living
01.2020 - 02.2021
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
C.N.A.
Mulder's Health Care Center
01.2017 - 01.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to [Type] patients in hospital facility.
Cashier Team Lead
Golden China Restaurant
01.2011 - 01.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Manager
Up Town Pizzeria
01.2007 - 01.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Associate of Science - Business Managment
W.T.C.
06.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Timeline
P.CW
Live Well Home Care
06.2024 - Current
Medical Technician, C.N.A.
Springbrook Assisted Living
01.2020 - 02.2021
C.N.A.
Mulder's Health Care Center
01.2017 - 01.2019
Cashier Team Lead
Golden China Restaurant
01.2011 - 01.2014
Manager
Up Town Pizzeria
01.2007 - 01.2010
Home Care Provider
Larry Nelson
01.2003 - Current
Associate of Science - Business Managment
W.T.C.
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