Amber Bertero
Liberty Hill,Texas
Summary
Talented Ranch Hand offering 6 years of expertise in caring for livestock and maintaining a property. Resourceful in recognizing illness in animals and taking proper precautions quickly. Proficient in performing preventive maintenance on fences, property and equipment. Experienced in animal husbandry and willing to learning new skills. Committed Stockman with 6 years of expertise in ranch work. Adept at taking initiative and working for long hours without losing efficiency. Dedicated to long-term facility maintenance and monitoring livestock health. Resourceful Ranch Hand with 6 years' experience in caring for and maintaining the well-being of livestock and property. Expert in providing daily care to horse by feeding and watering as well as performing routine healthcare and vaccinations. Purpose-driven in consistently monitoring and maintaining fences to keep animals on the property.
Overview
15
15
years of professional experience
Work History
Ranch Hand/Manager
Wild Oats Ranch
Bertram, TX
01.2015 - 01.2022
- Used disinfectant solutions, brushes and shovels to thoroughly clean stalls, pumps and equipment.
- Assisted in ranch animal breeding and raising procedures by shearing, crutching, branding and dipping.
- Maintained cleanliness and safety of [14] corrals and horse facilities.
- Maintained safety procedures and practices.
- Groomed horses
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Inspected [horses] animals for signs of sickness and overall herd health.
- Cared for about animals 30 by feeding, watering, vaccinating and assisting with birthing.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Treatment minor horse injuries.
Amazon Courier
Amazon Flex
Austin, TX
11.2016 - 07.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Escalated issues to supervisor for immediate remediation.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Customer Service Representative
Toys"R"Us
Austin, TX
10.2011 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environment.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
GED -
Tomball High School
Tomball, TX01.2001
Skills
- Facility Repairs
- Task Prioritization
- Equipment Operation
- Time Management
- Stall and Pen Cleaning
- Verbal and Written Communication
- Animal Nutrition
- Livestock Husbandry
- Infection Control
- Medications and Vaccinations
- Tractor Operation
- Heavy Lifting
- Equine Training
- Emergency Preparedness
- Landscaping and Lawn Maintenance
- Horse Grooming
- Problem Solving
- Recordkeeping
- Inventory Management
- Customer assistance
- Refund handling
- Guest inquiries
- Product restocking
- Written and verbal communication
- Cleaning and sanitizing
- Purchase assistance
- Cash Handling
- Refunds and exchanges
- Cash register operation
- Stocking and replenishing
- Basic math skills
- Time management skills
Additional Information
I have been a stay home mom for the majority of the last 13 years. These positions I held were mostly part time and were seasonal as well.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Amazon Courier
Amazon Flex
11.2016 - 07.2021
Ranch Hand/Manager
Wild Oats Ranch
01.2015 - 01.2022
Customer Service Representative
Toys"R"Us
10.2011 - 12.2014
GED -
Tomball High School
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