Amber Bickerstaff
Altoona,AL
Summary
Highly-motivated employee with 8 years of experience in dispatching and shipping broker needs in the trucking field. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working employee with excellent customer service skills, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
8
8
years of professional experience
Work History
Shipping Broker and Dispatcher
Amfreight LLC
Gadsden, AL
03.2016 - Current
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Performed data entry tasks into company database while communicating with customers over the phone.
- Handled inquiries from existing customers by providing accurate information about products and services offered.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
- Resolved customer complaints promptly and efficiently while ensuring customer satisfaction at all times.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Developed long-term relationships with customers by providing personalized service and advice.
- Negotiated contracts between shippers and drivers in a timely manner.
- Coordinated the delivery of goods and services between shippers, receivers, and drivers.
- Maintained records of all incoming and outgoing shipments including documentation such as bills of lading, invoices, packing lists.
- Coordinated delivery schedules with carriers and customers.
- Utilized software systems to track shipments and maintain records.
- Resolved issues related to transportation delays or discrepancies between orders and deliveries.
- Maintained a high level of customer service by responding quickly to requests for information about shipments.
- Negotiated contracts with carriers for cost-effective freight services.
- Coordinated and oversaw execution of logistics operations.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Handled and prioritized high call volumes and customer inquiries.
- Managed complex emotional customer situations promptly and professionally.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board
- Utilized various software systems to facilitate movement, planning and scheduling.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Dispatched drivers to meet daily delivery needs for company customers.
- Recorded and maintained files or records of customer requests, work or services performed.
- Relayed work orders, messages or information using Cell phones or emails.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Education
Bachelor of Arts - Education
Maryville College
Maryville, TN05.2003
Skills
- Market Trend Expertise
- Sales Technique Development
- Relationship Management
- Business Growth
- Buyer Vetting Skills
- Marketing Strategies
Timeline
Shipping Broker and Dispatcher
Amfreight LLC
03.2016 - Current
Bachelor of Arts - Education
Maryville College