Amber Bill
217 N Sunset Ave #72,West Covina
Summary
Dynamic Lead Sales Associate with a proven track record at Goodwill Industries of Orange County, adept in customer service and POS systems. Excelled in enhancing store sales through effective visual merchandising and team motivation, consistently meeting sales goals. Skilled in mentoring staff and leveraging retail operations knowledge to boost customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Lead Sales Associate
Goodwilll Industries of Orange County
06.2023 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assistant Manager
Goodwill industries of Orange County
05.2006 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - High School Diploma
Gilbert East High Scholl
Anaheim, CA06.2006
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Goal oriented
- Pricing and labeling
- Flexible schedule
- Merchandise displays
- Visual displays and presentations
- POS systems
- Meeting sales goals
Timeline
Lead Sales Associate
Goodwilll Industries of Orange County
06.2023 - Current
Assistant Manager
Goodwill industries of Orange County
05.2006 - 04.2017
High School Diploma - High School Diploma
Gilbert East High Scholl
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