Amber Bilz
Hightstown,NJ
Summary
A dynamic and customer-focused professional with a diverse background in hospitality, fitness, and administrative support. With experience as a Member Services Representative at Crunch Fitness, a server at Texas Roadhouse, and an assistant in the insurance industry, I have honed exceptional interpersonal and problem-solving skills. I am adept at providing excellent customer service, managing high-pressure situations with ease, and working effectively within a team to achieve goals. Known for my warm and welcoming personality, I prioritize creating positive experiences for others while maintaining efficiency and attention to detail. Seeking to leverage my strong communication skills, adaptability, and passion for service excellence as a Flight Attendant.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Crunch Fitness
East Windsor, New Jersey
11.2024 - Current
- Assisted members with inquiries and resolved service-related issues.
- Conducted facility tours to showcase equipment and amenities to potential members.
- Promoted fitness programs and services to enhance member engagement.
- Handled membership billing and payment processing efficiently.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner, ensuring a positive, welcoming experience.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Server
Texas Roadhouse
Hamilton Square, New Jersey
06.2021 - Current
- Provided exceptional service in a fast-paced environment to a high volume of daily customers.
- Assisted guests with menu selections and special dietary needs.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved guest complaints swiftly to maintain a positive dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers warmly, answered questions, and recommended specials to increase profits.
Assistant
Robert Held
East Windsor, New Jersey
06.2025 - 09.2025
- Developed and maintained filing systems to ensure organized documentation.
- Facilitated meetings by preparing agendas and taking detailed minutes for records.
- Developed personalized insurance plans for clients based on individual needs.
- Maintained accurate records of client interactions and transactions using management software.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Education
Rowan University
Glassboro, NJSkills
- Member service
- Conflict resolution
- Customer engagement
- Document management
- Effective communication
- Team collaboration
- Adaptability to change
- Workflow optimization
- Escalation handling
- Resourcefulness
Affiliations
- Fitness
- Cooking
- Travel
- Reading
- Gaining new experiences and meeting new people
Certification
- CPR certified
Timeline
Assistant
Robert Held
06.2025 - 09.2025
Member Service Representative
Crunch Fitness
11.2024 - Current
Server
Texas Roadhouse
06.2021 - Current
Rowan University
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