Amber Birckhead
Charles City,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
PLANT COORDINATOR
Mondelez International
01.2024 - Current
- Established open lines of communication between employees at all levels within the organization promoting a collaborative work environment throughout the plant operations team.
- Ensured compliance with regulatory requirements by maintaining proper documentation related to permits, inspections, and reporting obligations.
- Served as a liaison between plant operations team and corporate leadership, presenting updates on plant performance metrics and recommending strategic initiatives for continued success.
- Worked closely with human resources personnel regarding employee relations, staffing needs, and workforce development initiatives.
- Led regular meetings with department heads for updates on progress and challenges faced in their respective areas of responsibility.
WEBSITE SUPPORT AGENT
Teleperformance
01.2022 - 01.2024
- Analyzed data from various sources to generate reports on customer interactions, feedback, and performance metrics
- Comply with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Created detailed documentation for each service request received from customers.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
ADMINISTRATIVE ASSISTANT
GNC Stores
12.2020 - 01.2022
- Maintained files and filing, keeping sensitive information confidential
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Screened incoming telephone calls, routing to appropriate personnel
- Updated internal databases with new employee information such as contact details and job titles.
MANAGER OF OPERATIONS
Ross Stores
01.2019 - 12.2020
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Conducted regular staff meetings to discuss operational issues and provide feedback on performance
- Directed the development of new systems or improvements in existing systems for efficient workflow management across teams.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
BACHELOR OF COMMUNICATIONS -
Southern New Hampshire University
07.2024
HIGH SCHOOL -
Social Circle High School
05.2019
Skills
- Management
- Incidence Response
- Regulatory Compliance
- Departmental Operations
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- English
- 75 Wpm Typing Speed
- Operational Excellence
- Health and safety compliance
Timeline
PLANT COORDINATOR
Mondelez International
01.2024 - Current
WEBSITE SUPPORT AGENT
Teleperformance
01.2022 - 01.2024
ADMINISTRATIVE ASSISTANT
GNC Stores
12.2020 - 01.2022
MANAGER OF OPERATIONS
Ross Stores
01.2019 - 12.2020
BACHELOR OF COMMUNICATIONS -
Southern New Hampshire University
HIGH SCHOOL -
Social Circle High School