Amber Bishop
Imperial Beach,CA
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the healthcare industry. Proven skills in establishing rapport with clients and maintaining customer satisfaction. Solid team player with an outgoing and positive demeanor, thrives on leading by example and embracing and facilitating any new changes within the organization. Motivated to contribute to company success through quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. My goal is always to achieve a one-call resolution while empathizing with customers to bring a personal touch to every interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Revenue Cycle Customer Service Professional
UCSD Health
10.2021 - Current
- Successfully carried out patient revenue cycle and customer care tasks while adhering to relevant Federal, State, and local guidelines.
- Responsible for overseeing patient account balance collection activities in a healthcare setting
- Enhanced satisfaction levels by developing rapport with customers through active listening and empathetic communication.
- Maintained a positive attitude and consistently prioritized customer satisfaction in daily operations.
- Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
- Responded to patient inquiries by providing accurate information and answering questions.
- Achieved consistent performance metrics by setting personal goals and seeking feedback from supervisors to drive continuous improvement.
- Vast experience with both the hospital and professional services revenue cycle.
- Experienced in EPIC software.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Account Analyst/Customer Service Representative
Sharp Healthcare
04.2016 - 10.2021
- Resolved account issues and educated patients regarding their billing account status daily.
- Effectively communicated with customers about account changes, payment options, financial assistance and insurance information.
- Consulted with outside parties to resolve discrepancies on claims in a timely matter.
- Strong problem solving and acount resolution skills
- Vast knowledge of CPT,ICD-10, HCPCS and medical terminology and the impact they have on reimbursement and patient coverage.
- Collaborated with staff members in the process improvement committee to enhance customer service experience and exceed team goals through optimizing the work flow.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Well versed on the laws and regulations surrounding goverement and onn goverment insurance.
- Effective liaison between customers and internal departments.
Waitress
Claytons
12.2014 - 04.2016
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Waitress
Dicks Last Resort
12.2012 - 05.2014
- Checked identification to enforce age regulations for alcoholic beverages.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
Associates of Science - Health Information Technology Program
San Diego Mesa College
San Diego, CA05.2023
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CA05.2012
Skills
- Efficient and Detail-Oriented
- Strong Knowledge of ICD-10-CM/PCS medical coding
- Strong knowledge in medical terminology
- De-Escalation Techniques
- Quality Assurance
- Customer Account Management
Certification
- HFMA Certified Revenue Cycle Representative (CRCR)
- Lean Six Sigma Yellow Belt Certification
Timeline
Revenue Cycle Customer Service Professional
UCSD Health
10.2021 - Current
Account Analyst/Customer Service Representative
Sharp Healthcare
04.2016 - 10.2021
Waitress
Claytons
12.2014 - 04.2016
Waitress
Dicks Last Resort
12.2012 - 05.2014
Associates of Science - Health Information Technology Program
San Diego Mesa College
High School Diploma -
Mar Vista Senior High School
- HFMA Certified Revenue Cycle Representative (CRCR)
- Lean Six Sigma Yellow Belt Certification
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