Amber Black
Sioux City,IA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
18
18
years of professional experience
Work History
Urgent Care Supervisor
UnityPoint Clinic
Sioux CIty, IA
11.2021 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Clinic Operation Lead
UnityPoint Clinic
Sioux City, IA
11.2016 - 11.2021
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
- Directed the hiring process for new staff members including interviewing potential candidates and making final selection decisions.
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Coordinated with other departments to ensure smooth workflow of projects and tasks.
- Provided guidance and support to subordinate staff in order to maximize their individual potentials.
- Ensured adherence to safety protocols throughout all operational processes.
- Resolved conflicts among employees or customers efficiently while maintaining a positive working environment.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
Informatics Specialist
UnityPoint Clinic
Sioux City, IA
11.2015 - 10.2016
- Provided technical support in the installation, maintenance, configuration, upgrading and troubleshooting of computer systems.
- Created detailed documentation for users including operating instructions and training materials.
- Contributed to implementation and consistent maintenance of company's clinical information system.
Front Desk Receptionist
UnityPoint Clinic
Sioux City, IA
09.2013 - 10.2015
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Office Assistant
Dr James Roat
Sioux City, IA
08.2006 - 09.2013
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Proofread and corrected correspondence and reports for error-free documentation.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
High School Diploma -
Lawton Bronson High School
Lawton05-1996
Some College (No Degree) - Medical Transcription
Western Iowa Tech Community College
Sioux City, IASkills
- Business Development
- Inventory Control
- Process Improvement
- Staff Management
- Operations Management
- Staff Discipline
- Complex Problem-Solving
- Staff Development
- Employee Motivation
- Excellent Communication
- Problem-Solving
- Multitasking
Timeline
Urgent Care Supervisor
UnityPoint Clinic
11.2021 - Current
Clinic Operation Lead
UnityPoint Clinic
11.2016 - 11.2021
Informatics Specialist
UnityPoint Clinic
11.2015 - 10.2016
Front Desk Receptionist
UnityPoint Clinic
09.2013 - 10.2015
Office Assistant
Dr James Roat
08.2006 - 09.2013
High School Diploma -
Lawton Bronson High School
Some College (No Degree) - Medical Transcription
Western Iowa Tech Community College