Amber Black
Pontiac,MI
Summary
Diligent individual with a high work ethic with plenty of experience in customer service, team work, strong work ethic, and work efficiency.
Overview
23
23
years of professional experience
Work History
Basketball Coach
ITK Basketball Inc.
Farmington, MI
09.2023 - Current
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-court.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
Department Manager
Walmart
Lapeer, MI
02.2007 - 08.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
General Manager
Cingular Wireless
Eastpointe, MI
10.2002 - 05.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Pontiac Central High School
Pontiac, MI06-2002
Customer Service in Nail Care Certificate - Nail Health And Study
OSTC-NE
Pontiac, MI06-2002
Skills
- Strategic planning
- Motivational leadership
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Timeline
Basketball Coach
ITK Basketball Inc.
09.2023 - Current
Department Manager
Walmart
02.2007 - 08.2014
General Manager
Cingular Wireless
10.2002 - 05.2007
High School Diploma -
Pontiac Central High School
Customer Service in Nail Care Certificate - Nail Health And Study
OSTC-NE