Amber Blackledge
Seffner,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Server
TAMPA
10.2022 - Current
- Food and Beverage Service, Warm and Friendly, Cool Under Pressure, Menu Memorization and Presentation, Order Accuracy and Delivery, Transactions and Cash Handling, High-Volume Dining, Dining Room Cleaning and Upkeep, Suggestive Selling, Sales Expertise, Hospitality Service Expertise
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier Team Lead
Enlighten Up Candles & Soaps
12.2021 - 10.2022
- Accomplished multiple tasks within established timeframes, Maximized performance by monitoring daily activities and mentoring team members, Developed and maintained relationships with customers and suppliers through account development, Conducted monthly inventories of raw materials and components on work floor, Operated cash register for cash, check and credit card transactions with excellent accuracy levels, Helped customers complete purchases and locate items, Restocked and organized merchandise, Answered questions about store policies and addressed customer concerns, Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, Collected and authorized payments of guests, Worked closely with shift manager to solve problems and handle customer concerns, Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance, Completed inventory counts and ordered merchandise, Operated cash register to record transactions accurately and efficiently, Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
Server
Columbia Restaurant
06.2013 - 09.2021
- Worked with POS system to place orders, Explained menu items and suggested appropriate options for food allergies, Bussed and reset tables to keep dining room and work areas clean, Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business, Checked identification for minimum age for sale of alcoholic beverages, Increased sales significantly by upselling higher-end products to customers, Noted special patron requests and followed up with kitchen to confirm delivery, Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs, Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business, Resolved guest complaints to maintain complete customer satisfaction, Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, Answered customers' questions, recommended items and recorded order information, Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions, Maintained order efficiency and accuracy through clear communication with the customer and the kitchen staff, Inspected dishes and utensils for cleanliness, Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers, Used slow periods to restock supplies, ice, trays and delivery bags, Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer, Printed dining checks with total due, collected payment and offered receipts to complete transactions, Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems, Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations
Server
Carne Chophouse
01.2012 - 06.2013
- Checked guests' identification before serving alcoholic beverages, Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
Education
High School Diploma -
Simmons Career Center
Plant City, FL05.2006
Skills
- Food and Beverage Service
- Warm and Friendly
- Cool Under Pressure
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Transactions and Cash Handling
- High-Volume Dining
- Dining Room Cleaning and Upkeep
- Suggestive Selling
- Sales Expertise
- Hospitality Service Expertise
Timeline
Server
TAMPA
10.2022 - Current
Cashier Team Lead
Enlighten Up Candles & Soaps
12.2021 - 10.2022
Server
Columbia Restaurant
06.2013 - 09.2021
Server
Carne Chophouse
01.2012 - 06.2013
High School Diploma -
Simmons Career Center
Similar Profiles
KIRA BRYANTKIRA BRYANT
Energy Services & Products Co - HFC Designer III at TampaEnergy Services & Products Co - HFC Designer III at Tampa
KENNETH A SOLISKENNETH A SOLIS
Guest Arrival Ambassador at BUSCH GARDENS TAMPA BAY ADVENTURE ISLAND TAMPAGuest Arrival Ambassador at BUSCH GARDENS TAMPA BAY ADVENTURE ISLAND TAMPA
Sofia E. Ravazzoni LopezSofia E. Ravazzoni Lopez
Reporter at CENTRO Tampa /Tampa BeaconReporter at CENTRO Tampa /Tampa Beacon