AMBER BLANCHARD
Denver,CO
Summary
Versatile and results-oriented professional with a robust background in behavioral health and customer service. Excelled in marketing strategy development and behavioral health care, enhancing patient well-being and driving business growth. Demonstrates exceptional communication skills and a positive learning process, achieving significant outcomes in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator
Maid in Colorado
Castle Rock, CO
06.2024 - 11.2025
- Created a business plan, processes, and procedures to provide customers with superior services.
- Created engaging sales copy and eye-catching graphics for creative client presentations.
- I'm in charge of day-to-day business operations and transactions.
- Formed and sustained strategic relationships with clients.
Cashier
Whole Foods Market Inc
Denver, CO
06.2024 - 11.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Conducted price checks for special orders or discounts as requested by customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Waitress
Lava Grill
Denver City, CO
01.2024 - 04.2024
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Behavioral Health Technician
Porter Hospital
Denver, CO
06.2023 - 08.2023
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Assisted with execution of client activities, support groups and field trips.
- Developed basic strategies to promote patient safety, wellness and independence.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Facilitated individual counseling sessions with detoxing clients.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Worked under supervision of professionals to update documentation, deliver care, and assist with discharge.
- Observed client's behaviors and reported any concerning actions to healthcare staff members.
- Encouraged positive lifestyle changes through education and support groups.
Behavioral Health Technician
Clearview
Johnstown, CO
02.2017 - 06.2019
- Assisted with building life and social skills useful for everyday activities and interactions.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Developed individualized treatment plans for each client that included goals and objectives.
- Assisted in the implementation of crisis intervention protocols when needed.
- Led individual and group therapy supporting prescribed procedures.
Server/Busser
Blanchard Family Wines
Denver, CO
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean
- Entered data into the [Software] system, including payments, account information, and call logs
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers
- Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low
Promotional Worker
Creative Logic marketing and talent
Denver, CO
- Planned and organized sampling events working closely with retail store managers and leaders
- Set up and dismantled promotional tents and booths, spoke with potential customers, and for successful promotional events
- Communicated product value, quality, and style to educate and entice potential customers
- Organized and stocked merchandise to ensure that sales demand was met
- Provided excellent customer service by utilizing my in-depth knowledge of the [Product or Service]
Education
Business - Some College (No Degree), Customer Service, Client-focused, Conflict And Dispute Resolution, Sales, Weekly Payroll
Front Range Community College
Fort Collins, COSome College (No Degree) - Human Sciences/ Environmental
Grand Canyon University
Phoenix, AZHigh School Diploma -
Poudre Community Academy
Fort Collins, COSkills
- Positive learning process
- Excellent communication
- Territory Sales Experience
- Product ordering
- Time management skills
- Marketing strategy development
- Staff training and development
- Hiring
- Personnel management
- Risk management
- Business planning
- Behavioral health experience
- Behavioral health care
Certification
30 Plus Hour Classes for Behavioral Health Technician Certification Courses, 100 Plus Behavioral Health Technician on-site hours, CPR, Opioid Use, Abuse/Neglect, BLS, HIV/AIDS, Suicide Risk, Handling Aggressive Behaviors, Preventing Medication Errors, Substance Use, Client Rights for Paraprofessionals in Behavioral Health, TIPS Certification, Food Administration, and Theft Certifications.
References
References available upon request.
Timeline
Owner/Operator
Maid in Colorado
06.2024 - 11.2025
Cashier
Whole Foods Market Inc
06.2024 - 11.2024
Waitress
Lava Grill
01.2024 - 04.2024
Behavioral Health Technician
Porter Hospital
06.2023 - 08.2023
Behavioral Health Technician
Clearview
02.2017 - 06.2019
Server/Busser
Blanchard Family Wines
Promotional Worker
Creative Logic marketing and talent
Business - Some College (No Degree), Customer Service, Client-focused, Conflict And Dispute Resolution, Sales, Weekly Payroll
Front Range Community College
Some College (No Degree) - Human Sciences/ Environmental
Grand Canyon University
High School Diploma -
Poudre Community Academy