Amber Blanchard
Denver,CO
Summary
Dynamic leader with proven success with my work, enhancing customer satisfaction through effective conflict resolution and team mentorship. Skilled in operations management and relationship building, I consistently drive performance and foster a productive work environment. Committed to achieving goals while adapting to challenges, I excel in delivering high-quality service and developing staff potential.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leadership/Manager
Walgreens
04.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Owner/Operator
Maid In Colorado
06.2015 - 11.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Supervisor
Loews Hotels
07.2023 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Cashier
Whole Foods Market Inc
06.2024 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to significant decrease in queue times by streamlining checkout process.
Behavioral Health Technician
Porter Hospital
06.2023 - 08.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assisted in development of therapeutic activities for patients.
Promotional Brand Ambassador
Creative Logic Entertainment
03.2020 - 01.2023
- Managed inventory at promotional events, ensuring sufficient stock levels were available for optimal success rates.
- Increased event attendance by utilizing social media platforms to promote upcoming activations effectively.
- Represented the organization professionally at trade shows, conferences, or other industry gatherings while promoting the brand effectively.
- Identified opportunities for cross-promotion with complementary brands, maximizing exposure and generating added value for both parties.
- Achieved high levels of customer engagement using innovative approaches tailored to individual preferences or interests.
- Exceeded performance goals regularly by demonstrating strong sales skills and a keen understanding of consumer needs.
- Built long-lasting partnerships with key influencers and industry professionals, increasing overall brand reach within target markets.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Supervisor
Ramada Hotel
03.2013 - 11.2022
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Behavior Technician
ClearView
02.2017 - 06.2019
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Education
Human Sciences & Environmental Sciences
Grand Canyon University
Phoenix, AZBusiness
Front Range Community College
Fort Collins, COSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Customer relations
- Relationship building
- Training and mentoring
- Staff management
- Goal oriented
- Staff development
- Staff discipline
- Operations management
- Adaptability and flexibility
- Effective communication
- Customer relationship management
Certification
30 Plus Hour Classes for Behavioral Health Technician Certification Courses, 100 Plus Behavioral Health Technician on-site hours, CPR, Opioid Use, Abuse/Neglect, BLS, HIV/AIDS, Suicide Risk, Handling Aggressive Behaviors, Preventing Medication Errors, Substance Use, Client Rights for Paraprofessionals in Behavioral Health, TIPS Certification, Food Administration, and Theft Certifications. Cash Handling certification
Timeline
Leadership/Manager
Walgreens
04.2025 - Current
Cashier
Whole Foods Market Inc
06.2024 - 11.2024
Supervisor
Loews Hotels
07.2023 - 01.2025
Behavioral Health Technician
Porter Hospital
06.2023 - 08.2023
Promotional Brand Ambassador
Creative Logic Entertainment
03.2020 - 01.2023
Behavior Technician
ClearView
02.2017 - 06.2019
Owner/Operator
Maid In Colorado
06.2015 - 11.2025
Supervisor
Ramada Hotel
03.2013 - 11.2022
Human Sciences & Environmental Sciences
Grand Canyon University
Business
Front Range Community College