Amber Blankenship
Wichita,KS
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
24
24
years of professional experience
Work History
Customer Service Supervisor
Burlington
02.2024 - 12.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Supervisor
Kohls Department Store
10.2021 - 10.2022
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Store Manager
Waterford Wedgwood Royal Doulton
11.2012 - 03.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Ulan Salon and Cosmetics
11.2007 - 05.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Essentus Coordinator
Marine Corps Logistics Base Barstow
09.2006 - 06.2007
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
Store Manager
An Enchanted Evening
06.2001 - 11.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed hiring, training and mentoring new staff members.
- P
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Education
No Degree - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Critical thinking skills
- Time optimization techniques
- Customer support proficiency
- Organizational skills for multitasking
- Inventory oversight
- Purchasing strategies and merchandising practices
- Training and employee growth initiatives
- Operating systems: Mac OS and Windows proficiency
Navy & Marine Corps Medal of Achievement
In 2007, I was awarded the Navy and Marine Corps Medal of Achievement for going above and beyond the call of duty as the Essentus Coordinator for the Marine Corps Logistics Base in Barstow, California. At the point in time I was the first civilian on that base to have ever been awarded that honor.
Timeline
Customer Service Supervisor
Burlington
02.2024 - 12.2024
Customer Service Supervisor
Kohls Department Store
10.2021 - 10.2022
Store Manager
Waterford Wedgwood Royal Doulton
11.2012 - 03.2014
Assistant Store Manager
Ulan Salon and Cosmetics
11.2007 - 05.2008
Essentus Coordinator
Marine Corps Logistics Base Barstow
09.2006 - 06.2007
Store Manager
An Enchanted Evening
06.2001 - 11.2005
No Degree - Cyber Security
Southern New Hampshire University
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